332 results found
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Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
3 votes -
upgrade to win11 blocker patch
I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.
3 votes -
provide a way to remove IT automation profiles from multiple devices
if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.
3 votes -
Auto healing script priveledge level
Some of our scripts need to be run as the user. Support have told me that all scripts run from automation profiles are run as 'system', even if the script is created to be run as the user.
Please can the option be given within thresholds to run the auto-healing scripts as either system or user, so that we can roll out further automation.
3 votes -
change status timer
Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.
3 votes -
Script als Anderer Benutzer ausführen
Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin
3 votes -
Not install patch if ..
The option does not install patche when User Activity is online.
3 votes -
Support Automation Manager Scripts (Solarwind)
Is it possible to use the scripts created with Automation Manager in ATERA or to use such a script tool?
https://rm-downloads.logicnow.com/automation-manager/AutomationManager-2.20.0.17.exe
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
Windows Update from devices dashboard
Need the ability to push out windows updates en masse from the devices dashboard, similar to pushing a script to multiple computers or assigning an automation profile. This would come in handy when something was missed during a scheduled install or a batch of new machines.
2 votes -
UAC contorol for PC
The situation is sometimes clients download free software from the internet which might contain malware, to stop this, I am suggesting a feature in the Atera agent for controlling the UAC of the client. So whenever a client needs UAC admin access, The agent blocks him and in real-time notifies the technician about the authorisation request to approve/deny. If the technician approves the request, the Agent should autofill the Admin password which can be set from the Atera dashboard, and give the client access. If the technician denies it, the message should go to the client of admin denied and…
2 votes -
Improving code reusability and batch flow control on scripts
In order to avoid code duplication between scripts and improve reusability and flow control on business-logic, it would be very interesting to have the possibility to make calls between scripts to other existing scripts. I mean, for instance, make calls on a powershell script to another existing powershell scripts:
switch(some-needed-conditional){
"if - A": [Call-to]::Atera-script-1
"if - B": [Call-to]::Atera-script-2
"if - C": [Call-to]::Atera-script-3}
2 votes -
Patch labels expanded
Expand on the options for patch approval to include "Manually approved" and "Automatically Approved" so you can see which updates have pushed out without your review.
Additionally being able to put patches "On Hold","To review" or "Pending Approval" rather than having to exclude them until you've been able to test and review them in your environment.2 votes -
Exclusion option for certain folders next to the 'Run the profile on newly installed agents'
Some agents that are registered to a certain folder do not need our standardised new agents scripts and program installs as they don't sit on our primary domain so we would like to have an option to exclude a certain selection of folders from having the 'run profile' profile applied.
2 votes -
Add the possibility to also copy the schedules when cloning a patch management task.
"I propose the enhancement of the patch management task cloning feature to include the option of copying associated schedules. Currently, when I create a new client, I clone a predefined task named AAA - TEMPLATE with its preconfigured schedule. I have to manually recreate the schedules each time. It would be highly beneficial to extend the cloning functionality to include schedules, allowing for a more efficient and streamlined process. This enhancement would save time and effort by maintaining consistency in default update policies while providing flexibility for clients with unique scheduling preferences."
2 votes -
Attach files to script
Would like an option to add files to a script, the other RMM we worked with had this option.
2 votes -
Interactively chain scripts with choosing/passing results to the next script
I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
[[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
For this drop-down selection for script variables would be very helpful.I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…
2 votes -
Variables field is missing when creating script, only shown when editing a script
The headline says it all
2 votes -
Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes -
MacOS .pkg software upload support
We get MacOs in our environment here and there and have a 3rd party antivirus that needs remotely installed and if needed other PKG type applications would need to be installed as well silently. We need Atera to support .PKG file types and know how to install on a MAC via the upload script method.
Having to manually script it is very messy and requires a lot of third-party integrations and sometimes permissions need to be adjusted at the machine level locally. There needs to be more support for silent installation of applications for MacOS for us who can't guarantee…
2 votes
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