333 results found
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Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Auditor Report: Should have "Windows" written instead of "win"
Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.
2 votes -
Export contact data with agent data when running reports
It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.
2 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes -
Software changes since last report
Would like to see a software changes report that shows software changes installed /uninstalled since the last report. or the last x number of days
2 votes -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks2 votes -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
Export scheduled reports as CSV in the detailed formats
I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.
This would be best in the detailed format.
1 vote -
reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
1 vote -
Exclude Postponed patches in reporting
Contacted support but its working as expected. Can we please have an exclude postponed patches on reporting, We are on a weekly rolling release for updates and constantly show behind on updates because of this, Which means we have to verify the missing updates are postponed ones manually
1 vote -
Patch Management & Automation Reports
We have many endpoints that are covered by Patch management and automation profiles.
The profiles notify us and generate a report which tells us which computers have succeeded which is fine.
The issue is if a device is offline it will outright mark it as failed, please can there be a section added for offline devices so if a computer has not booted/ since X it is not marked as failed it could be marked as offline/skipped
1 vote -
Software Report
Microsoft Teams reports incorrect, We expected Microsoft Teams report from Atera, like other software’s report.
1 vote -
Timesheet report is not accurate and lacking information
When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
The Description field will occasionally have a Date entry. What is the intent of this column?
Please add
- "Last modified" date column
- "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
Please add Comments column, and include at least the first 30 characters of the last comment ...1 vote -
Timesheet Report
Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.
1 vote -
knowledge base analytics
To be able to report and review these analytics:
clickstream Analysis
Session Tracking
User Authentication (Logons and logoffs)Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.
1 vote -
Create device folders based on reports/multiple folder assignments
I would be great to have the ability to create a folder containing all devices within a report. There are times where a folder is needed to easily run scripts, set policies, etc. It would also be beneficial to assign devices multiple folders/groups for this reason.
1 vote -
Patches status summary
Enhance the Patches Status Summary report by display patch names alongside individual devices.
1 vote
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