318 results found
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Time offset
Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.1 vote -
Retrieve running services on an agent via API
For internal reporting, we would like to list all the agents having a specific Windows service running or having a specific windows role (like hyper-v).
3 votes -
Ability to Change Name of Agents on Clicking on It
Change name directly agent when clicking on it.
2 votes -
Script Error to Show if The Script is Incorrect
Have an error feedback when the script is incorrect. Right now, even if the script is not correct, Atera can still show that it went successfully because it did run it.
No mention of the script actually failing and returning an error!
14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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API better link
It will be a good thing to know which contact is attached to an agent, by using API.
Actually, we could only know, for an agent, wich customer.
Some things like that aren't exist on API.6 votes -
Launch Homebrew from Terminal/Scripts
The Atera Agent installs Homebrew for you on your Client Mac's however, currently this is inaccessible from either Terminal or Scripts. If you want to install software just now that requires password authentication, this just isn't possible from Atera, unfortunately. If we could utilise Homebrew from Terminal or Scripts, we can get around the authentication issue. This would be very useful.
Alternatively, if Atera can provide a method of including credentials during Software or Software bundle installations then this would resolve the issue.
5 votes -
IF we enter an alias I still need to search by original domain name. now I have to search by ip
IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer
1 vote -
CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
38 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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agent metrics - drive space and network usage
I really like the agent metrics graph when opening an agent device. It would super helpful if the graph could also show network usage (per adapter - wifi vs wired) and hard drive space usage over time. If a device is suddenly showing a full drive, it would nice to see the usage history. Especially if it suddenly got full over the past couple days.
30 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
android
Enable an android agent to enable basic system information, monitoring and remote control through splashtop.
31 votesNice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Patch history
The patch history of devices shows some updates which are applied but not all. Support told me that getting updates over WUA API only shows updates which are still on the update servers.
Problem now is that you cannot be sure which updates are applied to the servers because the updates suddenly disappear from the history. So you have no overview which patches are applied.
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
Atera's own Remote Desktop Solution
I personally thing Atera should have its own Remote Desktop software in addition to having the integration of other 3rd party solution such as teamviewer, splastop etc. for those who have them and wish to use them.
However i think having 1 complete solution provides easier management and smother running of system especially when it come to updates (sometimes splash top crash's or cant connect to agent)
In addition to this, i am limited to the features using 3rd party remote solutions provide thought Atera, which means i have to pay Atera and another Subscription cost for a full version…
33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Make ScreenConnect available for Mac in Connect drop-down
For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.
5 votes -
Workstation/Server Specification
At the moment Atera will install the agent but assign this to the customer in an “Unassigned” state. We then have to update this manually in to folders. Atera should be able to decide whether the device is a workstation or a server, that way it can automatically go in to the correct patching/IT automation profiles.
13 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add AV/Spyware/Firewall Status to Agent API
Add AV/Spyware/Firewall Status to Agent API
MachineID
AgentID
DeviceGuid
FolderID
CustomerID
CustomerName
AgentName
SystemName
MachineName
DomainName
CurrentLoggedUsers
ComputerDescription
Monitored
LastPatchManagementReceived
AgentVersion
Favorite
ThresholdID
MonitoredAgentID
Created
Modified
Online
ReportedFromIP
AppViewUrl
Motherboard
Processor
Memory
Display
Sound
ProcessorCoresCount
SystemDrive
ProcessorClock
Vendor
VendorSerialNumber
VendorBrandModel
ProductName
MacAddresses
IpAddresses
HardwareDisks
OS
OSType
WindowsSerialNumber
Office
OfficeSP
OfficeOEM
OfficeSerialNumber
OSNum
LastRebootTime
OSVersion
OSBuild
OfficeFullVersion
LastLoginUser17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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View multiple screens on Splashtop at the same time.
Allow the Splashtop version with Atera to view multiple screens on at the same time.
634 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Helpdesk Agent for Mac workstations.
In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Atera agent virus prescan verification
This may seem finicky but I've been asked recently. Is there a way to verify that the agent updates haven't been tampered with like they were with other MSP agents ( Kaseya... ). Some of my customers are getting a little antsy about having an agent on their servers and workstations. I think it would be helpful if there was a way to visibly show them that the agent updates were scanned and safe.
Appreciate any insight on this. :)
5 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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