Settings and activity
30 results found
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172 votes
Alex Noce
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521 votesAlex Noce
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1,583 votesAlex Noce
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An error occurred while saving the comment Alex Noce
commented
CIPP, but INTEGRATE, do not INCORPORATE.
Stop trying to compete with everything, I just need you to integrate. Display the licensing information for a user in Atera from CIPP. Provide me with a link directly to the user or customer in CIPP.
You don't need to be the jack of all tech, we need you to be the master of RMM and PSA please! i.e. SUBFOLDERS FOR THE LOVE OF 42!
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18 votes
An error occurred while saving the comment Alex Noce
commented
The AI is also helpless. It doesn't seem to have access to the basic metadata available on the device dashboard and often cannot apply fixes directly to the device should it find a solution.
Who from the product team is focusing on existing features rather than always going for the new hotness just because it is popular? I don't need Atera to do everything, but I do need to be the best at doing what it promises.
I have created multiple feature requests, followed up on some of them with support tickets, and have a spreadsheet with nearly 30 other feature requests that I simply haven't had a chance to review this ridiculous forum to make sure I'm not creating duplicates.
These types of ideas portals are absolute wastelands; there are never enough people on the product team to properly manage the volume of requests.
I don't need an all-in-one app, I don't need new features, I don't need this to cost any more money than it already does! I need integrations. I need the product team to take these ideas and find a company that has already mastered the product with their own development team.
Atera can still be a single pane of glass but just integrate with the solutions that work. Stop reinventing the wheel and just use the best wheel for the job.
Alex Noce
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1,613 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Alex Noce
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10 votesAlex Noce
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76 votes
An error occurred while saving the comment Alex Noce
commented
Related and multiple main contacts per customer:
Alex Noce
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14 votesAlex Noce
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31 votes
An error occurred while saving the comment Alex Noce
commented
Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46324183-option-for-multiple-sites-for-customersAlex Noce
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10 votes
An error occurred while saving the comment Alex Noce
commented
Related idea, merge and add to vote count please?
https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47348174-customers-with-multiple-office-locationsAlex Noce
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2 votesAlex Noce
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2 votesAlex Noce
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108 votes
An error occurred while saving the comment Alex Noce
commented
It would be nice for this to be built-in, but I understand managing the API's for all potential device vendors/manufacturers would be very cumbersome. Perhaps integration with a third-party that already does this, but very specifically allowing two-way sync so Atera can retrieve this information without the need of a third-party portal.
As much as I would prefer not to pay more for this feature, it is certainly helpful enough so that we can include this information along with an invoice when new computers are procured and added to the system.
Alex Noce
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2 votesAlex Noce
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9 votesAlex Noce
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6 votesAlex Noce
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310 votes
An error occurred while saving the comment Alex Noce
commented
One very specific scenario is a laptop missing or stolen, or even termination of remote employees.
Alex Noce
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311 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
An error occurred while saving the comment Alex Noce
commented
You must consider this more seriously... we have a major gap in our device tracking. We should be able to generate a report of all decommissioned hardware should our clients ever require this information. This has happened to us in the past, and we thankfully kept a spreadsheet tracking basic computer information and serial numbers for an auditable report.
Please also consider that when the Atera agent is uninstalled from a device, whether intentionally or by accident, these should be identifiable for reinstallation or archival. Not all devices are physically recycled when we need to remove them from our active management.
In that regard, when an agent is reinstalled, Atera creates a DUPLICATE instead of attaching to the existing device record... this obliterates all hope of device history... absolutely unacceptable, this must be addressed immediately.
Alex Noce
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8 votesAlex Noce
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49 votes
An error occurred while saving the comment Alex Noce
commented
An error occurred while saving the comment Alex Noce
commented
I personally would love to see Subfolders AND Tags as entirely separate feature... We like organization, and a bunch of disjointed folders to not facilitate a hierarchy of folders which more accurately represent the reality of devices we support.
I would like to see subfolders, folder sorting, and global folders (basically folder templates that exist for all clients by default).
In addition to these obvious changes to folders, tags is a great idea - something a bit more powerful than custom fields that cannot be changed in bulk. Tags could honestly replace the idea behind global folders, as tags would naturally be something that fits across multiple customers as they are often just a single word to quickly categorize a large pool of objects.
Alex Noce
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https://docs.cow.tech/
Warranty tracking has already been done, far better than I imagine Atera will be capable of... I just need Atera to integrate. Please, please, please do not try to implement this yourself Atera, you have the integration platform - let's use that please.
It will take you years to catch-up, just accept that a decentralized management system is the answer, not an all-in-one solution for us to get frustrated and find a replacement.
Stay in your lane, please.