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45 results found

  1. Asset labels & QR codes

    142 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Sokoloff supported this idea  · 
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    Michael Sokoloff commented  · 

    Would be great for all size accounts

  2. Email technician when they have been @ tagged on an internal note of a ticket

    308 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  3. Time entry defaults

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  4. Ticket Checklist

    289 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  5. Assign multiple technicians to a ticket

    397 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Michael Sokoloff supported this idea  · 

  6. Ability to modify forgot password email template

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  7. Search bar enhancements

    290 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Michael Sokoloff commented  · 

    PLEASE make Custom Fields searchable! Thanks

    Michael Sokoloff supported this idea  · 

  8. notes

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  9. Notes under customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  10. Adding Notes - Documentation

    95 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    An error occurred while saving the comment
    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  11. Edit Ticket Notes

    241 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  12. Notes in app

    6 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  13. Ability to archive retired devices

    301 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Sokoloff supported this idea  · 

  14. Warranty Information Collection

    506 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Sokoloff supported this idea  · 

  15. Integration with Direct messages systems

    835 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

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    Michael Sokoloff commented  · 

    SMS, Chat and Teams integration please

    Michael Sokoloff supported this idea  · 

  16. Employee Onboarding/Offboarding Feature

    856 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  17. Documentation Management

    1,241 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  18. Password protect the Atera agent from end-user uninstalls

    1,595 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Michael Sokoloff supported this idea  · 

  19. ticket count on filter view dropdown list

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  20. Change Customer Notes to a multi-line text block

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Michael Sokoloff supported this idea  · 
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