Settings and activity

46 results found

1. Top header for devices

   3 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Michael Sokoloff shared this idea  ·  Jan 7, 2025

2. Internal reply edit button

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Sokoloff supported this idea  ·  Jan 3, 2025

3. Ability to edit Internal Note on ticket

   51 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Sokoloff supported this idea  ·  Jan 3, 2025

4. Internal Tickets

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Michael Sokoloff shared this idea  ·  Jan 3, 2025

5. Quoting

   83 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Michael Sokoloff supported this idea  ·  Jan 3, 2025

6. Ubiquiti Integration

   961 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Michael Sokoloff supported this idea  ·  May 30, 2024

7. Email technician when they have been @ tagged on an internal note of a ticket

   332 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Sokoloff supported this idea  ·  Oct 30, 2023

8. Improve adding Manual Time Entries

   224 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Michael Sokoloff supported this idea  ·  Oct 30, 2023

9. Ticket Checklist

   317 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Michael Sokoloff supported this idea  ·  Oct 30, 2023

10. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  ·  Oct 30, 2023

11. Ability to modify forgot password email template

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Michael Sokoloff supported this idea  ·  Sep 8, 2023

12. Search bar enhancements

    301 votes

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    18 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

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    Michael Sokoloff commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    PLEASE make Custom Fields searchable! Thanks

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    Michael Sokoloff supported this idea  ·  Sep 8, 2023

13. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    813 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Michael Sokoloff commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    Would be great for all size accounts

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    Michael Sokoloff supported this idea  ·  Sep 7, 2023

14. notes

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Michael Sokoloff commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

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    Michael Sokoloff supported this idea  ·  Sep 8, 2023

15. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Michael Sokoloff commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Save Submitting...
    Michael Sokoloff supported this idea  ·  Sep 8, 2023

16. Edit Ticket Notes

    252 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Michael Sokoloff commented  ·  Sep 8, 2023  ·  Edit…  ·  Delete…

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Save Submitting...
    Michael Sokoloff supported this idea  ·  Sep 8, 2023

17. Notes in app

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Michael Sokoloff supported this idea  ·  Sep 8, 2023

18. Ability to archive retired devices

    321 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  ·  Sep 7, 2023

19. Integration with Direct messages systems

    852 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Michael Sokoloff commented  ·  Sep 7, 2023  ·  Edit…  ·  Delete…

    SMS, Chat and Teams integration please

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    Michael Sokoloff supported this idea  ·  Sep 7, 2023

20. Employee Onboarding/Offboarding Feature

    879 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Michael Sokoloff supported this idea  ·  Sep 7, 2023