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43 results found

  1. Internal reply edit button

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  2. Internal Tickets

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff shared this idea  · 

  3. Quoting

    83 votes

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    2 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  4. Ubiquiti Integration

    967 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  5. Email technician when they have been @ tagged on an internal note of a ticket

    333 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  6. Improve adding Manual Time Entries

    227 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  7. Ticket Checklist

    321 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  8. Assign multiple technicians to a ticket

    416 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  9. Ability to modify forgot password email template

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  10. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    822 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Sokoloff commented  · 

    Would be great for all size accounts

    Michael Sokoloff supported this idea  · 

  11. notes

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  12. Adding Notes - Documentation

    98 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  13. Edit Ticket Notes

    299 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  14. Notes in app

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  15. Ability to archive retired devices

    323 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Michael Sokoloff supported this idea  · 

  16. Integration with Direct messages systems

    855 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Sokoloff commented  · 

    SMS, Chat and Teams integration please

    Michael Sokoloff supported this idea  · 

  17. Employee Onboarding/Offboarding Feature

    884 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  18. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  19. Password protect the Atera agent from end-user uninstalls

    1,648 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  20. ticket count on filter view dropdown list

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 
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