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43 results found

  1. Time entry defaults

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  2. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  3. Assign multiple technicians to a ticket

    402 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  4. Ability to modify forgot password email template

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  5. Search bar enhancements

    295 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Michael Sokoloff commented  · 

    PLEASE make Custom Fields searchable! Thanks

    Michael Sokoloff supported this idea  · 

  6. notes

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  7. Notes under customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  8. Adding Notes - Documentation

    97 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    An error occurred while saving the comment
    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  9. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff commented  · 

    On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

    Michael Sokoloff supported this idea  · 

  10. Notes in app

    6 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  11. Ability to archive retired devices

    309 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  12. Warranty Information Collection

    518 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  13. Integration with Direct messages systems

    841 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Sokoloff commented  · 

    SMS, Chat and Teams integration please

    Michael Sokoloff supported this idea  · 

  14. Employee Onboarding/Offboarding Feature

    866 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  15. Documentation Management

    1,251 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  16. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Michael Sokoloff supported this idea  · 

  17. ticket count on filter view dropdown list

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  18. Change Customer Notes to a multi-line text block

    5 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  19. Alert when agent uninstalled

    1,483 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Michael Sokoloff supported this idea  · 

  20. Atera Dark Mode

    1,756 votes

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    106 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Michael Sokoloff supported this idea  · 
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