Settings and activity
22 results found
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141 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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7 votes
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abigael abigael
commented
Duplicate contracts via API
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35 votes
An error occurred while saving the comment abigael abigael
commented
SLA per person or per department, in additional to sites
An error occurred while saving the comment abigael abigael
commented
Need to be able to add different SLAs per contracts.
Under the same contracts, I sometimes do projects and sometimes just standard tickets and they have different type of SLAs. -
314 votes
An error occurred while saving the comment abigael abigael
commented
Remove SLA from the ticketing view page
An error occurred while saving the comment abigael abigael
commented
Ability to hide the “SLA” column because not need it. We have one client that uses it and they don’t care.
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157 votes
An error occurred while saving the comment abigael abigael
commented
Ability to not assign the ticket to anyone: when you have a ticket, it is only assigned to one person, requester info and every response goes to that person, but we’ve CCd people. The only person that we need to have a convo with is the third-party vendor. We’d be collaborating with 3rd parties, we don’t want to keep changing that ticket over. We just want to move it out from “to”.
An error occurred while saving the comment abigael abigael
commented
Change management for tickets: I want to integrate it into Atera so we can manage instance requests and changes because at the moment we don’t have a change platform. A ticket but you need to have a manager approval on there. For bigger tickets that need to be approval. https://community.servicenow.com/community?id=community_question&sys_id=cc8e16e7dba41f442328f3231f9619d9
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37 votes
Hey all,
We're considering the development of this feature in the coming months and would love to hear how you'd like to see workflows implemented in Atera.
If you'd like to discuss your needs, please schedule some time for a call here:
https://yakov-atera.youcanbook.me/
All the best,
Yakov
An error occurred while saving the comment abigael abigael
commented
Approval flow for tickets. If X approves it, then the ticket is moved to their manager
An error occurred while saving the comment abigael abigael
commented
Missing “Submit for approval” feature under actions, where the potential approver can see the original request and an optional note from technician.
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54 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
An error occurred while saving the comment abigael abigael
commented
Ticket queues: . We got multiple lines of operations from within the team that uses the platform. Helpdesk, that’s request coming in that are taking via a telephone call, email and process. And we try to resolve this remotely. Then we actually have a field agent that needs to go there and solve the problem. We’ve got from a PSA perspective, we have sales activity. To be able to have a queue for the sales team. We’ve done both tags/queues. But we need more.
Tags, custom fields and Automation rules are not enough
An error occurred while saving the comment abigael abigael
commented
Assign tickets per department: We have several departments that is using out ticketing system (sales, support, training). There is no departmental view inside of Atera. The ability for different departments to see their own queue and see which tickets are not assigned. Ability to also limit the view such as, a Sales team member should not see the tickets in the Finance queue.
The ticket views are not enough -
297 votes
An error occurred while saving the comment abigael abigael
commented
Get an email when a technician writes an internal note on the ticket you're assigned to
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81 votes
Nice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
An error occurred while saving the comment abigael abigael
commented
Add custom fields on advanced reports
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148 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment abigael abigael
commented
Splashtop available for Linux
An error occurred while saving the comment abigael abigael
commented
I need the Linux build of Anydesk (Atera's custom version). Please.
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29 votes
An error occurred while saving the comment abigael abigael
commented
Azure AD – send the customer portal credentials when you import it. Right now we can't send automatically an email to the client when you import from Azure AD.
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61 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment abigael abigael
commented
Web hooks Integration
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73 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
An error occurred while saving the comment abigael abigael
commented
When we go to access terminal for a command line for windows device, it would be nice if it was ran by the root or it could be run as the currently logged in user.
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214 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
An error occurred while saving the comment abigael abigael
commented
Splashtop SOS: When you integrate with Splashtop SOS, would be nice to have a tab on the Atera console where you can easily click into it
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38 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment abigael abigael
commented
Have a trigger based on customer response, that would then send an email to the customer. Right now, there is no trigger for tech response. This would improve quality of our service.
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85 votes
An error occurred while saving the comment abigael abigael
commented
Ability to assign more than one device to a contact
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42 votes
An error occurred while saving the comment abigael abigael
commented
Sync contacts with Google Workspace
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136 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment abigael abigael
commented
I don’t know if there can be a way to make sure no one closes a tickets without entering time entries. If time entries can be made a compulsory entry before a ticket is closed.
An error occurred while saving the comment abigael abigael
commented
It would also be valuable to set an alert to the assigned technician/manager if there were say more than 3 replies on a ticket but no time logged against the ticket – that could indicate a technician has forgotten to appropriately assign time/cost and needs a ‘reminder’ and possibly some re-training!
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3 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment abigael abigael
commented
Software warranty expiration date
abigael abigael
shared this idea
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7 votes
An error occurred while saving the comment abigael abigael
commented
Ticket option bar at top of the list as this currently disappears and then comes back when you are scrolling
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