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41 results found

  1. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  2. Project Ticket

    248 votes

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    8 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  3. SLA Customisation

    37 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  4. Employee Onboarding/Offboarding Feature

    884 votes

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    7 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  5. Office 365 Integration

    1,593 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  6. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  7. Splashtop SOS

    226 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Étienne Cloutier supported this idea  · 

  8. Microsoft Licensing integration

    202 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  9. Office license type

    484 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Étienne Cloutier supported this idea  · 

  10. MS Office Updates

    791 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Étienne Cloutier supported this idea  · 

  11. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  12. Add API Calls for Assets

    30 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation, however this will require a longer duration than Q3 '25.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap - API endpoint - get asset.

    Best regards,

    The Atera Team


    Étienne Cloutier supported this idea  · 

  13. Better API Lookups

    17 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  14. Delay Sending of Response

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  15. Custom Ticket Activity Status

    46 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  16. Ability to archive retired devices

    323 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Étienne Cloutier supported this idea  · 

  17. Assign multiple technicians to a ticket

    417 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  18. RAID Monitoring for servers

    383 votes

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    15 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  19. Cache information for faster load times, and show the last update time.

    9 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Étienne Cloutier supported this idea  · 

  20. Order the quick reply templates

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Étienne Cloutier supported this idea  · 
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