Settings and activity

88 results found

1. Project Ticket

   247 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Mar 15, 2022

2. knowledge

   36 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Mar 15, 2022

3. Have a separate url for the knowledge base

   7 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Mar 15, 2022

4. Knowledge Base

   8 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Mar 15, 2022

5. KB article related to ticket

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Todd Mahoney supported this idea  ·  Mar 15, 2022

6. Assign multiple technicians to a ticket

   414 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Todd Mahoney supported this idea  ·  Mar 8, 2022

7. Ability to archive retired devices

   321 votes

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   3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Todd Mahoney supported this idea  ·  Mar 8, 2022

8. Integration with Direct messages systems

   852 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Todd Mahoney commented  ·  Mar 8, 2022  ·  Edit…  ·  Delete…

   Another bump for MS Teams

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   Todd Mahoney commented  ·  Oct 11, 2021  ·  Edit…  ·  Delete…

   Teams, Slack and Zoom

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   Todd Mahoney supported this idea  ·  Oct 11, 2021

9. Scheduled Ticket reminder

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Todd Mahoney shared this idea  ·  Oct 11, 2021

10. draft

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Todd Mahoney shared this idea  ·  Oct 11, 2021

11. White label mobile app for your customers

    391 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Oct 11, 2021

12. Active Directory Devices sync

    209 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 29, 2021

13. Notification to customer/client about ongoing connection

    61 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 29, 2021

14. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    813 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 29, 2021

15. Multi-Site Support

    411 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 29, 2021

16. Dark Mode

    1,919 votes

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    120 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Todd Mahoney supported this idea  ·  Sep 29, 2021

17. Password protect the Atera agent from end-user uninstalls

    1,623 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Todd Mahoney supported this idea  ·  Sep 20, 2021

18. Mobile App Improvements

    752 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 20, 2021

19. Search bar enhancements

    301 votes

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    18 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

    Todd Mahoney supported this idea  ·  Sep 20, 2021

20. Revamped Helpdesk Agent

    345 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Todd Mahoney supported this idea  ·  Sep 20, 2021