Settings and activity
102 results found
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15 votes
George Harb
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18 votesGeorge Harb
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38 votesGeorge Harb
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1,574 votesGeorge Harb
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322 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
George Harb
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193 votes
Hi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
An error occurred while saving the comment George Harb
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28 votesGeorge Harb
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110 votesGeorge Harb
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10 votesGeorge Harb
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19 votesGeorge Harb
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75 votesGeorge Harb
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62 votesGeorge Harb
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382 votesGeorge Harb
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72 votesGeorge Harb
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1,593 votes
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168 votes
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413 votes
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884 votes
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2,316 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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279 votes
Actually, this should be considered a defect repair more so than an enhancement request.
The issue is that there appears to be a one-to-one relationship between contacts and agents when it comes to tickets. Whenever an agent is changed on a ticket, that agent is then assigned to all other tickets for that contact. It really should be a one-to-many or a many-to-many relationship. Either that, or decouple the agent assignment from the contact when it comes to tickets.