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  1. 2 votes

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    George Harb supported this idea  · 
  2. 346 votes

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    George Harb supported this idea  · 
  3. 128 votes

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    George Harb supported this idea  · 
  4. 53 votes

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    George Harb supported this idea  · 
  5. 13 votes

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    George Harb supported this idea  · 
  6. 17 votes

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    George Harb supported this idea  · 
  7. 36 votes

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    George Harb supported this idea  · 
  8. 1,030 votes

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    George Harb supported this idea  · 
  9. 1,562 votes

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    George Harb supported this idea  · 
  10. 310 votes

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    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    George Harb supported this idea  · 
  11. 186 votes

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    An error occurred while saving the comment
    George Harb commented  · 

    Actually, this should be considered a defect repair more so than an enhancement request.

    The issue is that there appears to be a one-to-one relationship between contacts and agents when it comes to tickets. Whenever an agent is changed on a ticket, that agent is then assigned to all other tickets for that contact. It really should be a one-to-many or a many-to-many relationship. Either that, or decouple the agent assignment from the contact when it comes to tickets.

    George Harb supported this idea  · 
  12. 64 votes

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    George Harb shared this idea  · 
  13. 28 votes

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    George Harb shared this idea  · 
  14. 109 votes

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    George Harb supported this idea  · 
  15. 10 votes

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    George Harb supported this idea  · 
  16. 19 votes

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    George Harb supported this idea  · 
  17. 75 votes

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    George Harb supported this idea  · 
  18. 59 votes

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    George Harb supported this idea  · 
  19. 378 votes

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    George Harb supported this idea  · 
  20. 70 votes

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    George Harb supported this idea  ·