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  1. 172 votes

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  2. 309 votes

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  3. 378 votes

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    Support . supported this idea  · 
  4. 519 votes

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  5. 740 votes

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  6. 867 votes

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  7. 1,610 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  8. 968 votes

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  9. 841 votes

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  10. 1,251 votes

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  11. 1,559 votes

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  12. 1,573 votes

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  13. 2,292 votes

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    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


  14. 22 votes

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    Support . supported this idea  · 
  15. 175 votes

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    An error occurred while saving the comment
    Support . commented  · 

    The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time

    Support . supported this idea  ·