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  1. 172 votes

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  2. 306 votes

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  3. 377 votes

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  4. 516 votes

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  5. 738 votes

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  6. 864 votes

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  7. 1,607 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  8. 968 votes

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  9. 840 votes

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  10. 1,250 votes

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  11. 1,559 votes

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  12. 1,570 votes

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  13. 2,289 votes

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  14. 21 votes

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    Support . supported this idea  · 
  15. 173 votes

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    Support . commented  · 

    The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time

    Support . supported this idea  ·