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  1. 173 votes

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    Support . supported this idea  · 
  2. 316 votes

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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Support . supported this idea  · 
  3. 381 votes

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    Support . supported this idea  · 
  4. 797 votes

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    Support . supported this idea  · 
  5. 744 votes

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  6. 869 votes

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  7. 1,615 votes

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  8. 972 votes

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  9. 846 votes

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  10. 1,253 votes

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  11. 1,564 votes

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  12. 1,585 votes

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  13. 2,300 votes

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    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


  14. 22 votes

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    Support . supported this idea  · 
  15. 175 votes

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    Support . commented  · 

    The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time

    Support . supported this idea  ·