344 results found

1. 3cx Ticket Integration.

   3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.

   21 votes

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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2. Server and VM Monitoring and Managemen for AD

   Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

   312 votes

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   3 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

3. Uninstall software installed by Chocolatey

   This surprised me, but apparently apps that are installed by Ater's Chocolatey integration cannot actually be uninstalled the same way. Wouldn't it make sense to allow silent uninstall of software the same way Atera installs it?

   I think this is yet another case for allowing us access to the choco command. There have been several instances where this would have been extremely useful...

   223 votes

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   3 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

4. SentinelOne Integration

   An integration with SentinelOne, a global leader in cyber-security

   427 votes

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   Under Review  ·  28 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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5. Eset for australian clients

   Eset for australian clients

   3 votes

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6. eset for south africa

   eset for south africa

   2 votes

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7. WhatsApp Integration

   WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo

   25 votes

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8. Integration with More AV

   Integration with more antivirus solutions, Eset for example.

   74 votes

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   6 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   We plan to expand our AV integrations in the near future. Thanks for your feedback!

9. API: Find out if a time entry has been invoiced

   NEED:
   We need to be able to verify through API the INVOICED (True/False) of any time entry.

   EXPLANATION:
   Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

   WHY:
   We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to be able to develop our own script to verify that time entries have been properly billed.

   HOW:
   Currently the only way we have to find time entries is through
   "get /api/v3/tickets/{ticketId}/workhoursrecords" which forces us to parse all tickets, and for each ticket call the above API. It returns the property "Billable" True/False, but not "Invoiced".
   We need to know the Invoice status and the invoice number it was invoiced under.

   Ideally, being able to query all time entries directly, without having to specify a ticket number, would be a lot better, faster, and generate less traffic on Atera's API servers. We could search by Customer, Billed-Status, Invoice-Status, Date, etc.

   NEED:
   We need to be able to verify through API the INVOICED (True/False) of any time entry.

   EXPLANATION:
   Currently, the only way to find out whether a billable time entry has been invoiced is to run the "Timesheet Report", export everything (because you can't filter by billable and invoiced status), export to excel and filter.

   WHY:
   We came across multiple instances where we have an old time entry that someone did not make it to invoicing and doesn't show on the invoice batch screen. Being that THE HEART OF MSP business is to bill for time spent, we need to… more

   5 votes

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10. screenconnect

    Backstage access from the devices page. It is nice that ScreenConnect is an option that can be used for connecting to remote devices. However, a great feature of ScreenConnect is the ability to use Backstage, which prevents users from being disturbed when needing to work on their computers. It is available after connecting to a device. Still, it would be nice to have the ability to connect directly into Backstage rather than connecting and then switching over to Backstage. Sometimes, work must be done, and alerting the user isn't always necessary.

    4 votes

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11. IT Glue Improved Integration

    Would like to sync contacts, addresses, device passwords

    10 votes

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12. Titan HQ

    Would like to see a Third-party app integration for Titan HQ. Personally, I like the idea of having these third-party apps in the Atera portal, and I do not find a solution for Spam/Encryption/Archiving without having to go out of the eco system.

    3 votes

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13. Vade Secure integration

    Vade Secure integration

    2 votes

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14. Integrate DUO as a 3rd party app

    Integrate Duo, making deployment even easier for 2FA

    7 votes

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15. Huntress.io

    Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
    https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

    23 votes

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16. Carbon Black

    Carbon Black

    3 votes

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17. Mon Expert en Gestion Accounting Integration.

    Mon Expert en Gestion Accounting Integration.

    1 vote

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18. 3rd Party Integration and Not Add-ons

    Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

    20 votes

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19. Vanta

    Vanta is a 3rd party app that help organizations remain and follow compliance. Such as SOCII, HIPAA and GDPR

    1 vote

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20. lastpass

    SSO intergration with Lastpass

    14 votes

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