Ideas and Feedback

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  1. Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.

    2 votes

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  2. SentinalOne integration (With MSP Portal)

    1 vote

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  3. We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask

    1 vote

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  4. Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    2 votes

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  5. When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the…

    1 vote

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  6. I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…

    1 vote

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  7. Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    1 vote

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  8. Huntress is increasingly a go-to service for MSPs of all sizes looking to buttress their security stack. It works alongside any AV, and has special integrations with Windows Defender. Please consider joining the likes of: Autotask PSA, ConnectWise Manage, Kaseya BMS and Syncro PSA.
    https://support.huntress.io/hc/en-us/articles/4404005078291-Managing-Incident-Report-Integrations

    2 votes

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  9. CCleaner would be a great addition!

    1 vote

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  10. Integration with Roboform to allow management of login information.

    1 vote

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  11. Malwarebytes Add-On Feature Module
    Recommendation to add DNS Filtering/Content Filtering.

    1 vote

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  12. there is a lot of moment to cloud if you guys had a feature to take an existing system and convert it to be VHD format for AZURE you would capture some market share. The current methods require a-lot of skill.

    1 vote

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  13. The ability to create contracts on specific customers. During a on-boarding automation process, it would be great to be able to create contracts on a customer. Also the ability to set the default contract.

    1 vote

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  14. Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.

    1 vote

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  15. Hi, It would be interesting to add JumpCloud (https://jumpcloud.com) as an integration within Atera. Thank you.

    1 vote

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  16. Since Atera has partnered with Axcient for the computer backups with X360Recover, also adding their X360Cloud backup for M365 data would be very helpful. Is this something considered?

    1 vote

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  17. Xero: You need the ability to sync and link specified items similar to how you do it with customers.

    1 vote

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  18. Support for Crashplan and Code42 applications. Paying by the GB (Acronis) is ineffective for some clients and this would be a nice to have.

    2 votes

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  19. Since Axcient is now supported by Atera, is there an idea in place to start allowing integrations with pre-existing Axcient accounts, instead of having to create a new account?

    1 vote

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  20. it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    1 vote

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