72 results found

1. Mobile application

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

   Limited Access to Custom Ticket Statuses:
   We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

   Suggested Improvements:

   Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

   Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

   We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

   Dear Atera Team,

   I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

   Task Scheduling Limitation:
   Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

   2 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Stop notifications after a certain time on the mobile app

   Stop notifications after a certain time on the mobile app

   3 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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3. Anydesk Remote on mobile APP

   It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.

   14 votes

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   4 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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4. Atera App through the Google Calendar App

   It would be cool to be able to view a ticket from the Google Calendar App as a pop out or redirect to the Atera Mobile App, as well as being able to use the mobile app to send a ticket to the calendar or open the the calendar from a ticket that has already been sent to calendar.

   1 vote

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   0 comments  ·  Mobile App  ·  Edit…  ·  Delete…  ·  Admin →
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5. Notes in app

   A way to add notes to a customer in the mobile app.

   7 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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6. Ability to attach photos to cases on Mobile app

   Ability to attach photos to cases on Mobile app

   22 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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7. Add passwords in mobile app

   A way to create new passwords for clients or devices in the mobile app while speaking with customers.

   5 votes

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   1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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8. Mobile App ticket assignment

   Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.

   12 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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9. Mobile App: Start/Stop/Restart Windows Services on a device

   Mobile App: Start/Stop/Restart Windows Services as well as set startup type on a device.

   19 votes

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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10. Mobile app: see which servers are offline

    Mobile app: see which servers are offline - more important than the rest

    6 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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11. Add a product or expense to a ticket in the mobile app
    10 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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12. Make an option for tickets the default mobile view upon opening

    When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.

    3 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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13. Alert Page Swipe to Resolve

    The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)

    11 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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14. landscape

    The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.

    11 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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15. Mobile app forced log out

    Mobile app to stop logging out so frequently

    2 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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16. Folders in Mobile app

    Folders in Mobile app

    4 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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17. tablet

    Please allow splashtop RMM to be launched from an android web browser.

    I use an Android Tablet. The Atera interface is better from the browser than it is from the android app. Unfortunately when I attempt to launch splashtop from the browser on Android it failes. I have to use the app to create a romote connection from my tablet.

    I'd like the web interface to notice that I'm on an android device and attempt to launch splashtop RMM for android as opposed to Splashtop RMM for windows.

    16 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. unlock accounts and change passwords from app

    it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great

    8 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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19. customise message sent after customer signs.

    "Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.

    7 votes

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    1 comment  ·  Mobile App  ·  Delete…  ·  Admin →
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20. Be able to click customer link from the ticket and start navigation.

    There should be a link from the ticket to click to start navigation to the customer site.

    2 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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