212 results found
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misfunction on Action "Send email to Technician"
Misfunction detected on following scenario:
Rule Trigger: Ticket Requester Responded
Conditions: no conditions
Action: Send an Email To TechnicianThis action only works when just one of the implied users is a Technician. But when implied users are both Technicians, this action doesn't works.
I identified this as a misfunction because on complex helpdesk structures it's needed one Technician to create an incident specifically for other higher level Technicians (incident not related with any "normal" requester, but specifically for internal IT troubles between different Technicians). This way, the important thing here is not related with the Requester role in any…
1 vote -
i18n on mail Templates vs Rules
The current implementation on Email Templates vs rules makes it difficult to manage a multilanguage scenario. For N templates representing the same notification in different languages, it's needed to generate 1 rule for each language in order to respond the Requester in an appropiate way on their language. In our case, with an international sctructure of different departments abroad, it's implying an enormous collection of rules than, in essence doing exactly the same thing but in different languages.
I think would be very useful to develop i18n characteristic on email templates vs rules, as explained:
- 1:N relationship on "1 template…
1 vote -
Audit Log via API
The ability to access Audit Log from API or atleast export and send via email on a schedule.
9 votes -
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would ha
Wish we could have a profile with a few unique script checks on it, and that we could have 2 different profiles per device. Then it would have been easier considering the customers' unique needs.
Do you have such an idea bank/wish list for new functions?
1 vote -
Would like to be able to set the Time Zone for each site.
I would like to be able to set the Time Zone per site.
3 votes -
invoice api
Subscription/Invoices:
A list of Apps that we have selected (example Malwarebytes) and then which customers are using the App and which of their computers that are using it.
With this we can invoice our customers directly for their usage, without having to do a report every month and enter the numbers manually.A list with the invoices that we get from you (Invoice ID, Date, Product, Amount), again so we can make a list of which products we use and the quantity:
Example
Item: “Malwarebytes - Mbytes-EndpointProtectionAndResponse-M“ ID: ” ID-1129570” Quantity: “789” Price: “$$$.$$”)
Item: “Atera - SD-ProNP-M“ ID: “ID-937789”…1 vote -
Script versioning
I just ran into an issue where a script was updated, but there was an error. There doesn't seem to be a way of restoring from a previous version or backup. It would be nice to have a history of the script and track changes.
12 votes -
Search ticket features enhancement: keyword, users, date
Search feature:
just try to find tickets, it searches ticket title. All of our tickets are raised by email mostly and different subject matter in the email. When you do search, the way of timeline of things, is not all that helpful.
o Search by keywords
o Search by users
o Search by date or at least see the actual date.8 votes -
Tabs to be opened for when you click on a ticket, device, alert or customer
Tabs for devices, tickets, alerts, customer. When we have multiple browser tabs opened, it really slows down the platform
2 votes -
bulk automation/installation
General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.
When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.
2 votes -
CRM integrations
Integration to more in depth CRM systems, Hubspot, Salesforce, ZOHO, Dynamics CRM, ETC....
8 votes -
Have an API key just for different users
Having only 1 API key is limiting. If I have a junior dev, and I want him to develop some API things, but I don’t want him to have access to delete commands, and commands that could be disruptive, develop a framework so we need to know that the api work properly. API call change do a lot, Granularity for users. Have an API key just for one user
10 votes -
Tech and login to a system
I'm struggling with Atera security!
I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
Not all people do it and not follow it.How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue. …
2 votes -
Ability to modify forgot password email template
I love that Atera has customizable email templates - we've built out a good collection of these already for various responses that our users will get from Atera in their inboxes.
One very lacking email capability however is there is no ability to modify the template for the forgot password process.
As it stands, this current stock template has 3 of the "red flags" that we train our users against in our Security Awareness Training, due to how it's worded and how links are presented.
Could we please have the ability to modify this email template as well?
3 votes -
threshold : list the servers according to their profile
Hello,
We find that servers do not have a "Threshold Profile".
From my exchange with support, there is no solution to list servers without a profile or with a specific profile like "None" or whatever.
Can you add this function please.
Waiting for your return,
3 votes -
Search for Technician to get ID for ticket creation and updates
There is no way to retrieve the Technician ID required for assigning an agent to a ticket through the current endpoints for Creation and Update.
Expose Technician ID in an endpoint
Expose Technician Email in an endpoint.This way we can scale atera into allowing our software to directly assign an agent depending on their skill set.
1 vote -
Using Assets in tickets
It would be very useful if we would be able to select an asset when creating (or working on) a ticket.
We want to use the assets feature to keep track of our customer's printers. If we also manage the pc/server/... we can install the Atera agent but that is not always an option, unfortunately. If we can attach assets to the tickets we can easily filter and keep track of the issues we've had to deal with.
12 votes -
Activity logs for IT Automation + Threshold Profiles
Activity logs for IT Automation + Threshold Profiles
9 votes -
Section to enter and manage my vendors. For example, the name of partner, support contract info, contact information, etc.
Section to hold the information about my partners and vendors. For example, the name, address, contract information, contact information, costs of subscription maintenance and alerts before the contracts expire.
3 votes -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies137 votes
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