201 results found
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Access Roles for Technicians - Server Access and Customer Assignment
For the permissions in Roles, I would like to see an exclusion field for customers. When you get a lot of customers and you want to limit to everyone but this one company it requires you to select the 100's of clients and then leave out the 1. A simple allow all but exclude this one would work much better.
And it would also be nice to select specific servers that the technician can have access to, as it stands its all or nothing. It would be nice to specify within the tech role what servers this tech can access…
4 votes -
list of "My ideas" in the atera's features board
It would be very nice if there was a serch button in the feature board that list all the ideas that the user posted.
I wanted to see hoe many votes people voted for my ideas and couldn't find it via simple search.
3 votes -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
11 votes -
Multiple white label designs
Allow multiple white label templates based on customer. For example one of our customers would like to resell our service but having our branding won't work in that situation. So having an option to choose a white label template per customer would be a good feature.
5 votes -
Customer Portal Should Include Assets
Have the customer portal show the assets for that customer. So when a customer logs in on the portal they could see and manage their assets including adding, updating, and deleting assets.
68 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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View only license
View only license: license for our accountant, sometimes they check what we have in the system is the same. We give them one of our user for that day and then we cannot work. Would be nice to have a view only license
32 votes -
Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
regedit
Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.
59 votes -
Global Folders
Ability to create Global folders alongside site specific folders.
Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.
For example:
If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.
Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.
3 votes -
Asset Management: Mass import into Atera.
Asset Management: Mass import into Atera.
40 votes -
Include Department on user import
I'm working on importing users via CSV due to severe limitations on Azure AD sync (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/47085382-azure-ad-group-sync-query-group-name-to-get-aroun).
The CSV import works great - thank you for providing us with this option! However - can we please get the ability to also import the Department field?
The response I got from Atera Support was this:
"
At this moment, there is no option to add a Department when uploading a list of contacts.
As there no API call that can update the relationship between a Contact and a Department, I am afraid the only option to update this information is…8 votes -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes -
What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.
"We must have faith" is no longer good enough for my cyber insurance policy!
And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.
What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
The closest option is via the API and for various reason that's not an attainable options as not all the data is…2 votes -
Active Directory on premises servers Users manage
we have multiple Active directory servers for diffrent diffrent customers nees to manage user count and other details
10 votes -
More detailed release notes
Atera needs to let us know when things like URL formats are changed.
Your customers are IT companies. UI and functionality updates are all well and good, and bug fixes are a must. Your release notes list these items, but there are technical details that are not published that should be. We need these details to make sure the systems and processes we have built on your product remain dependable for our customers and ourselves.5 votes -
Admin "Legacy" tiles
Leave the admin tiles alone! Please do not shut off the admin tile menu on November 1st. Looking at tiles is substantially easier than digging through menus and submenus. Please let us keep the tiles. Thank you.
4 votes -
Better Search & Filter for Audit Log
I'm finding that the audit log is lacking as far as drilling down changes that were made. Some really important things would be being able to:
-search/filter by customer name
-search/filter by device name
-search/filter by customer folder3 votes -
Asset autofill from devices found in network discovery and in the device list
When I view a device in Atera - I can see the make, model, SN, OS, and a slew of other important information. It would be very beneficial if I could press a button and tell it to convert to asset - this would save a TON of time - and it would prevent me from having to double up on my data entry.
2 votes -
export tickets specifically with comments left alongside ratings
export tickets where users have left a rating along with a comment, so we can specifically see what they were satisfied or dissatisfied with
1 vote -
Download Atera admin app on laptop or PC
Download Atera admin app on laptop or PC
7 votes
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