Ideas and Feedback

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  1. When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.

    Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.

    Or change the overlay window so I…

    2 votes

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  2. Passwords saved under a specific device is only visible in the Passwords section for that device.
    It would be beneficial to be able to see all the passwords (including device passwords) for particular client visible in the Password section of the client.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?

    1 vote

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  4. I'd like to create device views in my Admin account and have all technicians have the same views when they log in. I've created many specific views to logically group certain computers together and don't want to have to re-create all those views for all the other technicians.

    5 votes

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    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  5. It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
    Now, service state monitoring is regarding only to Microsoft Windows services.

    2 votes

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  6. Add the path of the uploaded, downloaded and deleted file to the logs

    7 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Our company runs several policies/Automation Profiles on client workstations, but profiles like reboots should not be applied to servers just because they are included in the client assignment.

    We have found over the last month that manually excluding servers tends to result in missing a server or two, and still having an issue.

    We propose that policies and Automation Profiles be set up with the option to exclude types of endpoints, like servers, from being added when creating or running a policy and/or Automation Profile.

    We understand that Atera currently query for "some registry keys that are server only" when…

    4 votes

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  8. Possibility to modify/edit the time intervals for alerts. If a Citrix server takes more time to boot it will make an alert. If we can change the time intervals of the servers by group of per machine we can cover this issue.

    6 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. First: I want to delete a Registry Key, but this is unavailable. I can only delete a registry value.
    Secondly: It would be great to search a registry key/value.
    Thanks.

    3 votes

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  10. I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.

    2 votes

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  11. Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.

    1 vote

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  12. Freely configurable date / time format so that the user can set/select date/time himself

    3 votes

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  13. Currently can only admins create etc, SNMP and TCP devices. It should be fair if non Atera admin could do that general technician task.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Have the Custom Field set in Alphabetical Order

    1 vote

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  15. Be able to stop a script that has an expiration, but has not been processed yet.

    2 votes

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  16. optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default

    1 vote

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  17. The SNMP library is becoming bloated with low effort / Low quality templates. Mostly clones of clones. Perhaps some moderators are needed to keep things cleaned up. I also suggest disabling the share to library function for cloned scripts in order to prevent multiple copies of the same script being uploaded to the library. Additionally, it would be great to have a language field so users can filter by their native language!

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).

    1 vote

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  19. It would be interesting to change the required fields in the Custom Files>Product family section.
    It doesn't make much sense to force you to add Child values to a category.
    What would be mandatory is to create the category value and then it would be optional to add child values. Not every time you create a value you want it to have subcategories.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.

    1 vote

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