138 results found
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Device lists not constant
Bring the new devices interface/patch list to the device views when using search and when viewing devices from the customer tab. Any list of devices should use the new interface. Currently, a lack of interface constancy when viewing a list of devices.
1 vote -
Personal views (Compact, detailed etc) for the different screens (Alerts, Tickets, Devices)
These views will be per technician
Similar to the different views for emails on Outlook9 votes -
Filtering in Customer Dashboard
Like to have the A,B,C,......Z filtering back in the Customer dashboard.
10 votes -
Single company, single technician, simplified dashboard
Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.
5 votes -
Alert Dashboard Timeline/ Historical Trends
Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).
It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).
8 votes -
downtime
Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.
3 votes -
See if any new unread replies on the dashboard
On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.
2 votes -
Refocus development efforts a bit to the basic things
Do not get me wrong. the new stuff in every iteration is exciting!
But... maybe forcus a bit on better integrations instead of looking at the next third party add on.
the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!
Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.
Add AV to…
2 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
delete all ticket and alert
Delete all ticket and alert instead of going true all pages and selecting every pages after pages
4 votes -
Dashboard clock for how many hours logged on tickets
Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.
2 votes -
It would be nice to go backup with one click to a relations folder when you are in an agent in the console.
It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.
2 votes -
add and disable user from portal easily. see users and settings in one place
add and disable user from portal easily. see users and settings in one place
1 vote -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Better suggestions for Ideas
When using ideas and feedback, the suggestion match is far too broad. We can be presented with 100+ suggestions, most of which are unrelated to what we're suggesting. It seems to match on individual words so including for example "software" in the suggestion gives us every other suggestion that includes "software".
We're all busy and don't have the time to check every suggestion for something similar, hence end up posting it as new. A better matching algorithm would reduce duplications keeping future suggestions more succinct.
1 vote -
firefox compability
the atera site is not working correct in firefox, someone should check it out ..
2 votes -
Swedish language-pack for the dashboard
Add support for Swedish and other european languages to the dashboard.
2 votes -
sign out and view change
Every time I sign out and back in the original view settings change this is quite annoying
1 vote
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