325 results found
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Add customised Agent download links to the customer portal
It would be really useful to have the custom agent version available as a download link in the customer portal for self install. Here's how it would work -
- We setup the customer and add their users
- The user can then login to the customer portal
- On the first page they land on there should be links to the custom agent install for Windows & Mac based on the company they are in within Atera.
The biggest problem we have is deploying the agent to remote users. The Mac agent especially as it requires multiple commands to be run from…
10 votes -
Alert about vulnerable software on devices
Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.
43 votes -
Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Agent uninstall upon delete
Currently, the Apple Mac agent is not uninstalled, when a device is deleted in Atera.
Deleted devices keep popping up as new devices.
This is a no-go, especially when a service contract ends. There has to be a simple solution for uninstalling Mac agents automatically .40 votes -
HTTP Monitoring Actions
It would be useful to be able to specify a scripted action based on outage in addition to receiving alerts
5 votes -
Filter devices based on user activity
When working on large software deployments (no - not the apps in Chocolatey), it would be extremely useful for me to filter devices based on user activity.
I could filter devices where the user has been idle for >2hrs. This lets me know that those computers are not in use and I can start a long running process on them.
This would be useful in many situations; like patch management and maintenance processes, in addition to large software deployments.
7 votes -
FIPS Complian Agent
Use FIPS 140 compliant cryptographic algorithms for Agent Communications. Customers that have Compliancy requirements are unable to work with Atera Limiting our use case.
13 votes -
Notification to customer/client about ongoing connection
Some end users are security conscious, and would like to be notified the entire time a tech is logged in, instead of the window that disappears 20 seconds after the connection starts. Ideally, the notification would stay visible the entire duration of the remote session. TeamViewer has this feature in the bottom right corner, showing who is connected, and their TV ID. Simple click of the arrow minimizes the connection notification, but is still visible to show that a connection is ongoing.
Alternatively, a notice that the tech is no longer connected might make the end user more comfortable.
61 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)3 votes -
CPU Temperature in Metrics
I would like to see CPU temperature history in the metrics to pinpoint and correlate activity with temperature.
53 votes -
Device Events
I would like to see device events as detected by Atera for individual endpoints. I recently had a client rename an endpoint which caused some duplicate entries in some of the other platforms I use. Atera kept working just fine, but it would be really nice to see a history of events like this so I can see what happened and when.
There are several other use cases where this would be really helpful too:
1.) Script executions
2.) User account creation
3.) User logon/logoff events
4.) Critical/Error event log entries
5.) Shutdown/Startup events
6.) Windows Updates (client native, Atera…4 votes -
Configure Splashtop and Anydesk audio settings during remote sessions
Add the option to disable audio from remote computer during remote sessions. In splashtop and anydesk.
21 votes -
Agent Install Location
Suggesting we change the default install location for Atera agent and all remote tools to these path.
• C:\Program Files\X\ATERA Networks
• C:\Program Files (x86)\X\Splashtop
• C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
• C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi3 votes -
The Atera Tray icon deployment needs Automation.
I have many systems that the Atera Agent Tray icon does not load for, even after manually adding: reg add "HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" /v AlphaHelpdeskAgent /t REG_SZ /d "C:\Program Files\Atera Networks\AteraAgent\Packages\AgentPackageTicketing\TicketingTray.exe" /f
to the systems per chat support.I would like a way for the "Devices > Help Desk Agents > Activate" option to be automated on a schedule.
1 vote -
The choice between using Terminal/Console as either Root/System or as Currently logged in users
Running scripts as root/system works for a lot of things, but there are a lot of use cases where running the script as the currently logged in user would be absolutely crucial.
Any script that would, say, changs the computer name to the username, would be one of a hundred examples I can think of off the top of my head.
1 vote -
Atera Agent Startup Speed
Currently the Atera agent on Windows is configured as a service that has a startup type of "Automatic (Delayed Start)". This means that after a reboot, it can take the agent more than 5min to show up as online in the console.
I don't know about everyone else, but I like to work quickly and this is a real holdup. There are times that I'll be connected via Splashtop and it will quickly reconnect upon reboot. However, other times Windows may have pending updates to install, in which case Splashtop will disconnect because it times out waiting for the agent…
5 votes -
Enable One way Chat & features
We would like to use the Chat using the agent rather than the chat/messaging used in Splashtop as its very basic. It would be great to be able to use this to engage with the end user before connecting to their device. Where permission can be granted to connect. I feel the chat feature should just be enabled, without the need for the end user to register it or accept the chat, nor need to activate using a token. More customization also, such as the length of time the chat stays open before disconnecting. The ability to disable uploading/adding files…
7 votes -
Disk Active Time Metric
Display the Disk Active Time as a Percentage under the Metrics panel for Agents. This will help us evaluate if the users are experiencing lag time due to system limitations or stuck processes.
8 votes -
Showing 2 devices with same hostname name offline and online - After reinstallation
My 500 machines got offline now I have noticed the while doing the reinstallation it's showing online and offline 2 devices with the same hostname.
There is no way to clear the offline machines at a single time, Need to do it manually,
There is no hostname conflict feature in Matera
There is no way to delete the offline machines at one time
There is no option to push the Atera MSI file via the deployment tool. it can
only be done by ADThere is no information on Atera uninstallation if you can run the
uninstallation.There is no…
1 vote -
Organization Level Customization Of Atera Agent Startup Type
We have recently being having issues where when servers reboot for Windows updates the Atera service doe snot start up in a timely manner, this results in constant alerts for the servers and unable to access them to resolve this issue.
We set the startup type of the agent to "Automatic (Delayed Start)" however when the service is started again it appears to overwrite this setting and reverts to simply "Automatic" which means we are back to square one.
I appreciate that other Atera users prefer the Automatic startup type for speed however for us it is simply not reliable…
5 votes
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