340 results found

1. Agent Option for Silent Installer or not

   Agent Installer: it should have 2 options installer as silent as before and then one where it notifies the user.

   7 votes

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2. Agent for Linux- NAS System (preferenz Synology-System)

   Anbindung des Agenten für NAS-Systeme (Synology NAS-Systeme ab DSM 7.0) mit möglichst allen Applikationen von Atera, das wäre echt Klasse

   20 votes

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3. Software Uninstall - No Restart!

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults and/or additional configurable items.

   I've posted about this before (can't remember where), but I feel like this should be a public service announcement now.

   If you uninstall an app using Atera's built-in feature in Software Inventory, and the app requests a restart, Atera WILL NOT SUPPRESS THE RESTART.

   The feature is there so I keep using it, not remembering that each time I do I get burned for it. Please either fix this so Atera suppresses reboots like it should, or allow me to block that option so I can't use it.

   The software uninstall feature is not ready for production without sane defaults… more

   7 votes

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4. Event Monitoring Improvement (v2)

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by Source". This is probably where most people will try to setup some event log monitors. The problem here is that while the option says "events by source", it isn't actually "by source". There are 3 primary elements to a Windows event when it is recorded - 1.) the log it's recorded to, 2.) the source of the event, and 3.) the event ID. Atera treats the log as the event source (ie: Application, Security, Setup, and System - sorry no forwarded events). This is confusing because the actual source of an event is something other than the log. An actual Windows event source will be something like WMI, VSS, Application Error, .NET Runtime, Outlook, Service Control Manager, etc. These sources will write the event to a specified log (ie: Application, Security, Setup, System, or the source's own custom log).

   Here's why this is a problem...

   I want to monitor for application hangs/crashes and for my backup app, so naturally I want to monitor the Application log for event ID 1002. The actual source of this event ID is from "Application Hang" and it can be found in the Application log. In Atera you can configure this by monitoring "Events by Source" and selecting the "Application" folder, then monitoring for event ID 1002. But my backup app also writes to the Application log. When the backup fails it writes a message to the log with event ID 1002 but from a different source (the actual source, not what Atera is calling a source). I would like to attach a script to the threshold when my backup fails, but not when an app hangs or crashes. Right now with Atera I cannot do this at all because it will register the same event from both sources as the same - both record the event to the Application log and both use event ID 1002, so for Atera these different events are the same.

   Here's how I think Atera can remove some of the confusion and allow us to monitor for the things we actually need:
   1.) Change the term "Source Folder" to "Log" in the UI. The log selected here is just a log, it isn't the source of an event.
   2.) Allow us to specify the source of events in addition to the log and event ID. This way I can have one threshold set to monitor the Application log for event ID 1002 coming from the "Application Hang" source, and also have it monitor the Application log for event ID 1002 coming from the "My Backup App" source.

   I'd also like to add that I wish to monitor many more logs than what Atera provides access to. Open the Event Viewer in Windows and expand "Applications and Services Logs", then expand "Microsoft", then expand "Windows" - there are several logs in here that I want to monitor. They're off by default, but it's trivial to enable them. But since I've turned them on, I'd like to be able to monitor them and setup automatic actions/scripts to run when certain events are recorded.

   I really hope this gains traction, because event log monitoring is pretty elementary in Windows and is something other major RMM providers give lots of control over out-of-the-box.

   There are also many other applications and services that are registered with the Windows Event Viewer that I would like to monitor as well, some of which include Microsoft Office, Hardware Events, Intel, Splashtop, Powershell, etc. Being able to monitor these logs and setup automatic actions for detected event IDs in these logs would be so beneficial!

   I posted a year ago about some improvements to the Windows event monitoring that is available when setting up a threshold in Atera
   (https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44256255-event-monitoring-improvement).

   But there are more issues with it that should be addressed...

   When creating/modifying a threshold in Atera to monitor Windows Events, there are 5 options. Selecting "Events Applications", "Events Security", "Events Setup", and "Events System" is mostly useless because the only filter is to exclude specific events. It would be far more useful if we could opt to instead only include specific events so it isn't so noisy.

   The fifth option is "Events by… more

   4 votes

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5. Atera Agent version Upgrade

   Hi Atera Team,

   Good Day!

   I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to latest version.

   Hi Atera Team,

   Good Day!

   I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to… more

   10 votes

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6. Laptops report their GPS location to track where inventory is.

   Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.

   14 votes

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7. Dependent Alerts

   I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.

   This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.

   10 votes

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8. link between contact email and agent login user
   1 vote

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9. Bulk Import of Custom Field for Agents

   Dear Support,

   There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
   Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.

   Request you to please review this feature board request.

   8 votes

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10. Password protected agent installer.

    When we first started with Atera we had to enter our Atera user passwords to run the installer from the user space. I'd like to bring this feature back or at least the ability to set at password at installer creation. If this feature already exists I am unaware. I do not like the idea that if someone were to get our installer they could easily add invalid devices to our console.

    1 vote

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11. SNMP Polling Interval

    We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.

    It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.

    21 votes

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12. Availability Monitoring

    The ability to filter for "Availability Monitoring" enabled/disabled in the device list.

    6 votes

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13. retired devices

    It would be really good if we could get an alert when a device is retired based on the retired devices setting in admin.

    6 votes

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14. Map and GEO-Location integration with Remote Wipe.

    It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.

    16 votes

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15. Uninstall common software from multiple devices

    Uninstall common software from multiple devices at once.

    36 votes

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

16. custom values monitoring

    Be able to execute and collect the result of a custom script via the agent (similar to zabbix) to monitor and alert about custom parameters in the device

    7 votes

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17. Splashtop

    View and disconnect Splashtop other session Agent

    1 vote

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18. Agent Cleanup Executable

    I recently had issue with needing the end user to initiate a TeamViewerQS session so I could manually remove (regedit) ALL relationships to the AteraAgent. After a reboot, I was then able to re-install the agent.

    To have an enduser able to run the executable to clean up, then run the installer, after a reboot would have resolved the issues with this client's machine weeks earlier.

    3 votes

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19. Remote app install and landing page

    Provide a landing page for subscribers that show these steps
    1>>>>Download / Install this app (remote support app)
    2>>>>Fill in what is wrong with your computer (list of predefined options too ( O slow O virus O malware etc.)
    3>>>>Click the button need assistance (The subscriber will receive a notification that someone is waiting for assistance
    4>>>>You are number ?? in que

    My interaface is a remote support interface with a list of app/software I can download on the customers side.

    3 votes

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20. GPU metrics

    Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)

    We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.

    21 votes

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!