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344 results found

  1. Under the Devices > Edit > Relations, to have the folders alphabetized

    6 votes

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  2. Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.

    3 votes

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  3. i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this

    2 votes

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  4. We are having issues installing the Atera Agent for monitoring on the Windows Server 2003 R2 which complies of almost 90% of our servers. Can we please get an option or compatibility for Windows Server 2003 R2?

    4 votes

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  5. Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).

    8 votes

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  6. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    3 votes

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  7. 22 votes

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  8. Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.

    6 votes

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  9. The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    4 votes

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  10. When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.

    Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
    I get that this can be done by not giving local admin but this often just not possible.

    Other RMMs we've used will do a device removal from the…

    15 votes

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  11. Add AV/Spyware/Firewall Status to Agent API

    MachineID

    AgentID

    DeviceGuid

    FolderID

    CustomerID

    CustomerName

    AgentName

    SystemName

    MachineName

    DomainName

    CurrentLoggedUsers

    ComputerDescription

    Monitored

    LastPatchManagementReceived
    AgentVersion

    Favorite

    ThresholdID

    MonitoredAgentID

    Created

    Modified

    Online

    ReportedFromIP

    AppViewUrl

    Motherboard

    Processor

    Memory

    Display

    Sound

    ProcessorCoresCount

    SystemDrive

    ProcessorClock

    Vendor

    VendorSerialNumber

    VendorBrandModel

    ProductName

    MacAddresses

    IpAddresses

    HardwareDisks

    OS

    OSType

    WindowsSerialNumber

    Office

    OfficeSP

    OfficeOEM

    OfficeSerialNumber

    OSNum

    LastRebootTime

    OSVersion

    OSBuild

    OfficeFullVersion

    LastLoginUser

    18 votes

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  12. The Ability to filter for agents without a assigned folder or IT-Automation profile. For a quick overview, which customer has new Agents installed or wrong configurations without an active profile.

    1 vote

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  13. Have an error feedback when the script is incorrect. Right now, even if the script is not correct, Atera can still show that it went successfully because it did run it.

    No mention of the script actually failing and returning an error!

    16 votes

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  14. Tray icon have the ability to send ticket requests to an email address for those that don't use the ticketing from Atera.

    Also

    The Ability to not have to register to be able to use the Tray icon, not all customers want to do this and even when they do it only tags into Atera ticketing system

    2 votes

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  15. More details Device monitoring capabilities

    12 votes

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  16. More information from the PC's would be nice (e.g. take look at the amount of info that PDQ Inventory can grab from client devices without even requiring an agent installation).

    14 votes

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  17. Ability to control ESX

    4 votes

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  18. Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.

    Justin

    13 votes

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  19. I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.

    This seems like something that should be fairly easily implemented and I believe that many users would love this feature!

    10 votes

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  20. It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
    This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.

    If we could config the client to be a local admin or a domain user with authentication,

    3 votes

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