Separate permissions to edit the knowledge base
I think it would be good if there were separate permissions to edit the knowledge base without being a full administrator. A process description does not have to open up the possibilities in the same way as the right to extend a license.
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Jupo Tayong commented
Would be nice to be able to delegate Atera knowledgebase administration to a technician without giving full admin access.
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abigael abigael commented
Ability for non-admin technicians to add and edit KB articles
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CloudGenie Support commented
Atera engineers need to learn ITIL best practices. How can you not allow a tech to edit KB articles (if company allows) without full admin privileges is beyond me.
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Kamill RACZYNSKI commented
Allow the technician group to create articles in the knowledge center
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James Harrison commented
I agreee, I had to give a few technicians admin so they could just write knowledge base articles
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C Masters commented
The ability to add KB articles should be an assignable permission to any defined role. At a minimum, however, it should be assignable to the default Technician role independent of administrator status.
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Danny Stergiadis commented
The technician roles section needs to separate permissions more.
We need a new permission switch to give techs who are in a specific role to have access to create knowledge base items without giving them full admin access. -
Alex Chmara commented
Allow us to turn off Knowledgebase access (togle on off) under roles for techs.
Also give us the ability to assign "editing/posting" privileges to knowledgebase without full admin.. -
Lee Meade commented
Totally agree, i have created a role for engineers but they cannot add an article wihtout being full admin. This means that only managers can create articles.
THis should be an option in the role permissions section
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Paolo Zoglianti commented
Please add the ability to allow technicians with no admin rights to manage KB articles.
I would like to assign one my techs the task to build our KB for clients as well as for Admins.
Also, I think that currently technicians without admin rights are not able to view internal KB articles.