Technician load management
We would like to add a graph to the Dashboard showing how many Active Tickets each Technician has. This would allow us to identify busy technicians and re-allocate load to quieter technicians.
12
votes
Richard Mawby
shared this idea
Hey all,
I am happy to share we've introduced a way to manage technician load balancing in Atera.
We spoke to multiple users and rather than opting for a dashboard widget, decided to give you the simplicity of quickly seeing the load balance while assigning technicians in the different technician assignment dropdowns in the system.
We hope you enjoy this new addition!
Yakov
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Deniz Wolf
commented
Agree!
And for more visualization add a pie or bar chart :)