User Permissions in Admin Section
I saw in latest release that users can now have device control as well as monage scripts and patches etc without admin permissions but admin permissions are still required to edit knowledgebase.
I would suggest a toggle to allow / disallow access to:
Ticket Automation Rules
This will make it easier to delegate hman resources to roles without needing to give full admin permissions to edit / create a KB Article.
Nice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
Jason Burris commented
I'd also suggest a toggle for adding/editing a customer.