User Permissions in Admin Section
I saw in latest release that users can now have device control as well as monage scripts and patches etc without admin permissions but admin permissions are still required to edit knowledgebase.
I would suggest a toggle to allow / disallow access to:
Custom Fields
Ticket Automation Rules
Software Bundles
Thresholds
SNMP Templates
Email Templates
Knowledgebase
This will make it easier to delegate hman resources to roles without needing to give full admin permissions to edit / create a KB Article.
Thanks.
Mark.
Nice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
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Jared Payne commented
As a business owner I don't want to give admin rights to my techs because if I ever have to let them go or they get mad they can't do too much damage. However, I do want them to be able to add articles and edit articles and add sections and all that to the knowledgebase. Documenting fixes and yoru work is a key part to a good tech's work ethic. Currently, we use a different competitor's product for our knowledgebase becasue of this bizarre lack of granular permissions on something so basic.
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Stephen Lynch commented
After joining the organisation and finding an empty knowledge base, I asked my team to begin adding their knowledge into new articles, only to find that only full admin users have access to do this.
I would really like this feature to be included and have a toggle for individual users in the same way as the original request. This will allow control over who (at a user level) can actually create articles.
One additional point would be to move the "For Internal Use Only" check box to the top of the new article screen. This will help prevent the forgetting to check for internal use. Alternatively, could we set the default value to be Internal Use Only and have access to that check box limited to Admin only, thus forcing the relevant proof reading for external documents. -
Jason Burris commented
I'd also suggest a toggle for adding/editing a customer.