This is a really important point to be able to edit or delete internal notes. I'm surprised this feature is waiting since 2021

Please add the ability to delete a public comment on tickets, or to move them to be an internal note.

When replying to a ticket, we want to choose how much of the original conversation is included in the ticket.

It's very important to have the ability to choose which part of the email chain you want to send out.

On the Customer, Contact and Devices pages can a Notes section be added to the list of tabs across the top. Can the notes section have more space and the ability to add multiple notes and links. Edit / Delete is a must. It would also be great to have notes on the Devices page to place notes like (Located in the hall closet) or (Fan replaced on xx/xx/xxxx) as an example.

The ability to delete internal/public notes for admins

Would like to have the possibility to edit an internal note.
Sometimes we forget the add something, it would be lovely to edit the internal note.

Today I entered a ticket internal note and realized there was wrong information because of copy/paste. I was shocked to see that there is no way to EDIT nor DELETE the note. I now have to add *another* note with the updated information, hoping no one will look at the bad one and not see the updated one.

Please implement this, this is a must have!

We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.

Perhaps make it a setting to enable the editing of ticket notes, in case some admins want to lock down that ability. Or fine-tune to only allow editing one's own notes, or selected contacts. ALSO, the formatting in ticket notes is quirky at best and not really WYSIWYG - there is too much spacing between lines, or too little, even after adjusting line heights.

This is very important for an IT business. I need techs to be able to make notes in a ticket and add/update to them. When a tech is onsite working on many issues and upgrades over course of a day, they will constantly need to add tasks/request/updates/tests to the notes. Making a new note when ever you need to note something down is a huge inconvenience to anyone that needs to read them.

The 3 other RMMs I have looked at all have this as a feature, this seems to be a standard requirement for a ticketing system.

It should be a critical feature to be able to edit internal notes.
Someone just made a mistake here and it's a pain to have a new note added to fix a single word.
Can we provide an update on this?

This is a really simple idea and one that is needed as soon as possible, can the product team update us on if this is going to be implemented?

Be able to edit your Public reply or Internal Note.

internal notes editable , separated box for proper notes no bad email chain notes.

Yes please! Being able to edit ticket notes would be fabulous.
Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate.

To manage the Ticket entries should be an minimum ability. Please do it :)

This is absolutely necessary. There are "those" under the pretense of covering their butts, will include every single email on the thread into their reply. We need to be able to clean this up so that only the relevant reply is shown.

Users put in reems of unnecessary text in to the ticket. One client copies and pastes emails from users direct into out tickets, (as we provide 3rd line), which includes signatures, marketing, and all manner of space hogging rubbish.
I want to be able to edit and trim most of that away.
Ideally a copy of the original ticket would be hidden away in an audit trail, but the every day view would be the edited version.

The ability to edit Ticket entries, in particular private notes. I often use them to create a list of things that need to be done, or possible solutions to try on a particular ticket and creating a new note each time seems a waste.