Ticket Checklist
The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.
299
votes
James Bowyer
shared this idea
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Phil Norse
commented
We would love to see this feature. We are currently trialling your product along side Syncro and it's a major draw to them as we'd find it so useful. Having said that we much prefer your interface!
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Dan Thomas
commented
This would be useful for things like new starter/leaver processes or other recurring tasks. Would be ideal if we can create templates that add certain checklists based on ticket type we could choose.
Adding ticket templates that auto-create standard checklists would make this very useful.