Ability to add comment through API
There is a GET method to get all comments. Is it possible to have an API to create a comment?
liuxinyz liuxinyz
shared this idea
Hey all,
Happy to let you know we've release the option to add comments via API.
You can now post comments on behalf of end-users and technicians, and add internal notes.
Please see our documentation for reference: https://app.atera.com/apidocs#/
Best,
Yakov
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Jim Rossi
commented
to be clear, the POST /api/v3/tickets/{ticketId}/comment doesn't actually exist, but we would love it to.
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Robert Williams
commented
Post /api/v3/tickets/{ticketId}/comment
Please -
Technik User
commented
With this we could actually make Atera a viable ticketing solution! Right now there are many features it doesn't have and being able to save some infomation as comments would go a long way for us to be able to build a workaround.
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REMAC Support
commented
I use custom support email handler and it will help if we could add comments from email replies directly to tickets via API
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Ryan Foster
commented
I used a self-hosted forms system and one thing that will help me is the ability to make API calls to Atera to add individual submissions to tickets based on technician ID and ticket ID. I have special forms for special troubleshooting checklists, data backup checklists, and more.
Being able to add comments to existing tickets would make Atera an even greater PSA platform!