Settings and activity

37 results found

1. Pause alerts during patching window (set devices into maintenance mode)

   78 votes

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   9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Technik User supported this idea  ·  Sep 15, 2022
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   Technik User commented  ·  Nov 21, 2021  ·  Edit…  ·  Delete…

   More than three quarters of our tickets are from update restarts. This is ridiculous. How is it still not fixed?

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2. Disable contacts without deleting ticket history

   43 votes

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   4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hey, thanks for posting your feedback!

   Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW

   Technik User supported this idea  ·  Jun 22, 2022

3. Ticket Checklist

   255 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Technik User supported this idea  ·  Jun 22, 2022

4. Ticket Type - Tasks

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Technik User commented  ·  Jun 22, 2022  ·  Edit…  ·  Delete…

   This woud be a great feature. We would also like to assign people to tasks.

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   Technik User supported this idea  ·  Jun 22, 2022

5. Add Software Inventory via API

   37 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Technik User supported this idea  ·  Jun 15, 2022
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   Technik User commented  ·  Jun 15, 2022  ·  Edit…  ·  Delete…

   This would be Amazing with a capital A

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6. Atera API Alerts - GET alerts by CustomerID

   5 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

7. Allow performing actions on agents via API

   7 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

8. Have separate Read and Read/Write API Keys

   24 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

9. Increased API functionality

   18 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

10. Configure Agent (CustomerID) via API

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

11. Get Patch & Automation Profile Info via API

    21 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Technik User supported this idea  ·  Jun 15, 2022

12. Change AgentName via API

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

13. API better link

    6 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

14. Better API Lookups

    15 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Technik User supported this idea  ·  Jun 15, 2022

15. API Report Custom Fields

    35 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Technik User supported this idea  ·  Jun 15, 2022

16. Multiple api keys per account

    45 votes

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    3 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

17. Edit Ticket Notes

    222 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Technik User supported this idea  ·  Jun 9, 2022

18. Change contact for multiple tickets

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

19. Create ticket for customer without selecting contact person

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

20. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022