Settings and activity

29 results found

1. Ticket Checklist

   320 votes

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   23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Technik User supported this idea  ·  Jun 22, 2022

2. Ticket Type - Tasks

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Technik User commented  ·  Jun 22, 2022  ·  Edit…  ·  Delete…

   This woud be a great feature. We would also like to assign people to tasks.

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   Technik User supported this idea  ·  Jun 22, 2022

3. Add Software Inventory via API

   44 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022
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   Technik User commented  ·  Jun 15, 2022  ·  Edit…  ·  Delete…

   This would be Amazing with a capital A

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4. Atera API Alerts - GET alerts by CustomerID

   7 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

5. Allow performing actions on agents via API

   9 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

6. Have separate Read and Read/Write API Keys

   33 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

7. Increased API functionality

   30 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

8. Configure Agent (CustomerID) via API

   8 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

9. Get Patch & Automation Profile Info via API

   24 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Technik User supported this idea  ·  Jun 15, 2022

10. API better link

    9 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

11. Better API Lookups

    17 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

12. API Report Custom Fields

    48 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 15, 2022

13. Edit Ticket Notes

    298 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

14. Change contact for multiple tickets

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

15. Create ticket for customer without selecting contact person

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

16. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

17. Multiple contacts for a single ticket

    23 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

18. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User shared this idea  ·  Jun 9, 2022

19. Option to assign multiple contacts to a ticket.

    24 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022

20. ticket notifications

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Technik User supported this idea  ·  Jun 9, 2022