Settings and activity

37 results found

1. Run Automation Profiles on-demand on specific agents (like scripts)

   10 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Oct 25, 2023

2. Add New Trigger - Custom Fields

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Oct 18, 2023

3. Activity Status trigger

   6 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Oct 18, 2023

4. Email Received trigger

   5 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Oct 18, 2023

5. Count bubble on Alerts like you have for Network Discovery in left nav

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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   Jim Rossi shared this idea  ·  Sep 19, 2023

6. Ability to detect if a device alarm has already created a ticket

   6 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Sep 19, 2023

7. API: search tickets and time entries by date-range and customer-ID

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jim Rossi commented  ·  Aug 8, 2023  ·  Edit…  ·  Delete…

   i created another workaround for this. with the new feature to allow for additional ticket statuses, i added an archived status. then i created a script to change the status of all tickets where the TicketResolvedDate is 45 days ago to my new Archived status. now i can run the api calls for the closed ticket in much less time. i hate that it is a work around, but it works.
   anyone with this issue and less tickets might be able to do this with the new time based automation rules. they just won't work on existing tickets, but it may work on newly created tickets.

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   Jim Rossi commented  ·  Jun 1, 2023  ·  Edit…  ·  Delete…

   my current work around is terrible, but i pull down all the open tickets in one script and all the pending, resolved, and closed in another. i store the data in json files and then read in those files as needed in my customer portal. it is not the best way, but until they let us pull only records updated since X, that is what i have to do. my closed tickets are delayed up to 30 minutes.

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   Jim Rossi supported this idea  ·  Dec 5, 2022

8. Automation rule send email to previous tech on reassignment

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jim Rossi shared this idea  ·  Jul 10, 2023

9. Allow end users to attach files/images to tickets.

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jim Rossi supported this idea  ·  Jun 1, 2023

10. API ability for end-customers

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Jun 1, 2023

11. Have an API key just for different users

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Jun 1, 2023
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    Jim Rossi commented  ·  Jun 1, 2023  ·  Edit…  ·  Delete…

    also important to lock down the api key to access only a single client.

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12. API Create Ticket

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Jun 1, 2023

13. Add API user to the activity logs in Atera so we can track what's been done by API

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Jun 1, 2023

14. Geo lock Access

    21 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

15. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

    38 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

16. Atera Back up

    64 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

17. Filter Tickets by Last Modified

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

18. FIlter by Custom fields

    18 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

19. Increased API functionality

    26 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022

20. Multiple api keys per account

    55 votes

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    4 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Jim Rossi supported this idea  ·  Dec 5, 2022