Skip to content

Settings and activity

38 results found

  1. 8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jim Rossi supported this idea  · 
  2. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  3. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  4. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi shared this idea  · 
  6. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  7. 12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Jim Rossi commented  · 

    i created another workaround for this. with the new feature to allow for additional ticket statuses, i added an archived status. then i created a script to change the status of all tickets where the TicketResolvedDate is 45 days ago to my new Archived status. now i can run the api calls for the closed ticket in much less time. i hate that it is a work around, but it works.
    anyone with this issue and less tickets might be able to do this with the new time based automation rules. they just won't work on existing tickets, but it may work on newly created tickets.

    An error occurred while saving the comment
    Jim Rossi commented  · 

    my current work around is terrible, but i pull down all the open tickets in one script and all the pending, resolved, and closed in another. i store the data in json files and then read in those files as needed in my customer portal. it is not the best way, but until they let us pull only records updated since X, that is what i have to do. my closed tickets are delayed up to 30 minutes.

    Jim Rossi supported this idea  · 
  8. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi shared this idea  · 
  9. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  10. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  11. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
    An error occurred while saving the comment
    Jim Rossi commented  · 

    also important to lock down the api key to access only a single client.

  12. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  13. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  14. 43 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Jim Rossi commented  · 

    This is critical and leads to the question of the AD sync. if a user is deleted from AD, are the Atera tickets deleted without our knowledge? Contacts should be deactivated. what is the ticket has hours which haven't been billed and it is just deleted?
    deactivating could really be just as simple as hiding the user in the ticket requester dropdown field or graying them out or something like that in that ticket field and then identifying them as disabled in the company contacts screen.
    i would also like the ability to reassign all tickets from one contact to another, but that, while important, doesn't cause deletion of data i need like deleting a contact does.

    Jim Rossi supported this idea  · 
  15. 17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  16. 32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  17. 54 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  18. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  19. 14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
  20. 18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Jim Rossi supported this idea  · 
← Previous 1