Hide priority and impact from the portal
When creating a ticket there is a ticket priority and ticket impact. Confusing for our customers using the portal as they are almost the same thing. Can the options be changed or hidden?
Mike Wright
shared this idea
Hey all,
Happy to let you know you can hide both the deafult and the custom fields from your users in the portal
Follow this KB for the relevant steps: https://support.atera.com/hc/en-us/articles/211833798-Configure-your-Customer-Portal#EditticketfieldvisibilityintheCustomerPortal
Hope this helps!
Yakov
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Rob Riccio
commented
Great feature - this is probably fleshed out more as far as functions and use cases: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44725144-customized-ticket-options
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Rob Campbell
commented
This is a feature we would really like. Ideally we can have our customer portal only ask for title and description from the user. The other fields we will set internally.
Letting customers/users set a priority on a ticket is something in particular we want to stop