Redesign Client email vs Private note layout.
The selector for adding a private note vs sending the user an email should be next to the area where you write the note/email NOT at the top of the page, which with long tickets could be way off screen.
The display for a private note should be VERY different to the email one so it is 100% clear that you're in private note and not email client mode. The email fields should disappear at a minimum. I would also say that the screen area should change colour and a private watermark or title should appear.
Mark Charlton
shared this idea
Hey all,
I am happy to let you know we've improved the navigation between Public replies and Private notes in the new ticket GUI!
The switch is now directly within the context of the text area, and we're also saving you 1 click each time for the switch :)
I've added a screenshot for your convenience.
Hope you enjoy the new page,
Yakov
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David Laughlin
commented
This to me a very a very logical change.
WHY is the selection option done at the TOP of the ticket and NOT where your editing the notes or email that is directly related to that option for the posting. The option should be part of the editing options, NOT ticket options.
We almost never use the "Public Reply" option.
Thanks. -
Sean Esler
commented
Agreed. It should be right at or included as part of the "Save" button.