Webhooks Integration
Please create some webhooks that can get triggered when an threshold is tripped or when a ticket is created, etc... (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.
Southeastern Technical
shared this idea
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Nikola Jelic
commented
I find that having the capability for webhook support, allowing event-driven API calls, would greatly enhance our ability to automate various processes. This feature is crucial for ensuring seamless integration with our existing systems and would significantly contribute to the overall efficiency of our operations.
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Danny Stergiadis
commented
This would be great. Instead of polling closed tickets to import into other systems for billing or alerting, we can wait for Atera to post to a webhook each time a ticket is opened and closed. Saves stress on Atera's system from constant polling and is more efficient. For example we built an integration to remind techs there are unassigned tickets or tickets that haven't been responded to. And we built another that imports tickets into QuickBooks Desktop as sales orders.
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abigael abigael
commented
Web hooks Integration
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Stevan Veselinovic
commented
It would be great to allow the integration of web hooks (think about sending alerts to Teams Channels, or Slack Channels depending on client etc). This is a huge issue for us, keeping up on the tickets coming in as the interface to manage is kind of clunky, and the overall web notifications of tickets its insufficient. Email templates are limited for customization and mobile app rarely functions.