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Run a report on Ticket Properties

run a report on Ticket Properties, so we can show a customer how many and what type of tickets they are logging, This will show what staff training is required in a particular area.

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Darren Millett shared this idea  ·   ·  Report…  ·  Admin →

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  • Greg Jaeger commented  ·   ·  Report

    Exporting the tickets report with issues and solutions would also be helpful in creating our Knowledge Base database.

  • David Clark commented  ·   ·  Report

    It'd be very very useful to be able to pull out a report, with ability to export as csv or pdf, of all open, pending tickets as an example. The ability to filter by customer, device etc would be even better!

  • Michael Cain commented  ·   ·  Report

    Useful for identifying and reducing unplanned work.

  • Dan Thomas commented  ·   ·  Report

    This would be a huge help.

    I'd like to be able to provide a weekly or monthly report of tickets listing title, type, contact, time spent, SLA details etc.