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Integration with Direct messages systems

How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • Pronet Support commented  ·   ·  Report

    Any live chat plugin for Wordpress.

    Being able to have customers view information or order services as well via the WordPress or even WHMCS platforms would be fantastic.

    Manual adding of services slows down business. Allowing potential clients or even existing clients the ability to order services would be great

  • Mike commented  ·   ·  Report

    Another vote for Teams

  • Me commented  ·   ·  Report

    Teams is first choice, second choice Discord

  • Howard Zimmerman commented  ·   ·  Report

    Am I really the first person to suggest this but please integrate Slack. Notion wouldn't be bad either.

  • Warwick Burns commented  ·   ·  Report

    chat with Teams would be great...however, I feel being able to chat through the agent WITHOUT the client on the other end needing to input an email address. Not all our clients have email addresses

  • Derek Seger commented  ·   ·  Report

    Absolutely agreeing with the Teams and toasts notifications comments in this thread.

  • jon jon commented  ·   ·  Report

    How about 2 way SMS integration? (this is something that large MSP's have with WhatsApp for business etc... but expensive for small 1-5 person MSP's.
    Instead what about just having a single phone system (similar to something like Fongo works or line2 etc...) then share the sms in Atera somehow, with 2 way SMS with clients. All tech's that work on the ticket should be able to see the history. a step feature request, but would be game changer I think for smaller MSP's! Could also add WhatsApp and iMessage for business that way too, if they grow.

  • Chris Miller commented  ·   ·  Report

    Teams intergration would be great... have a synced Atera Channel for alerts/tickets.

  • PC Support Services commented  ·   ·  Report

    The ability to send toast notifications to a remote machine via script would be good.

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