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Integration with Direct messages systems

How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?

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AdminUserVoice Admin (Admin, Atera) shared this idea  ·   ·  Report…  ·  Admin →
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  • H Chekairi commented  ·   ·  Report

    I would suggest having Slack and Whatsapp, especially the latter as it is being used widely with our customers

  • Alan Silvester commented  ·   ·  Report

    I'd like to see changes to the contact information screens to allow us to 'click to dial' phone numbers. There needs to be an separate edit button on contacts to modify details rather than just by clicking the items.

  • zubayr zubayr commented  ·   ·  Report

    SMS would be the biggest thing for me. I would LOVE to be able to support clients via standard text message.

  • Anthony Ashton commented  ·   ·  Report

    Slack please! It is the native communication app for many of our businesses and the ability to raise a ticket in Atera from there would be super handy. Similarly with Whatsapp.

  • Robert Folbigg commented  ·   ·  Report

    3CX Integration would be ideal - 3CX is a multi-channel unified communications platform with the ability to pullchat into the call center queues. The ideal intgration would allow these chats to also flow through into Atera tickets

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