243 results found
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Suspending monitoring for planned tasks
Lot of Serveurs are monitored for inactivity but also are managed to applied some update with reboot or managed to auto reboot automaticly on an agenda...
A fonction to schedule some range time to suspend the monitoring of a computer form a time to another time and permit to avoid lot fake alert can be a really good think..
In all monitoring solution the worsted problem is the fake alerts... Avoiding fake alert with a planning of monitoring is really imporant for all MSP.
2 votes -
Notification - Internal note "notify"
When you write an internal note in a ticket, you can notify other technicians in the right field.
But, when someone places me on "Notify", it would be more effective to get a more obvious notification - A sound, pop-up box on the screen. Instead of having to look up to the right corner, which is very easy to not see and forget.This way, it would be easier to be updated on current tickets, that can need other technician's help/advice.
1 vote -
Automatically close Alert tickets when resolved
Would be really helpful to have alert tickets automatically close when the alert is resolved
For example Machine status unknown ticket closes when machine is back online!7 votes -
add alerts to text message
Alerts sent to text messaging on cell phone.
Why haven't you setup the alerts to send texts to our cell phone?The last RMM we used to have, had this feature and we never missed a clients office going offline.
Can we all agree that this is a feature Atera needs to add.
1 vote -
Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored2 votes -
Atera App Alerts for Antivirus
Send Bitdefender, Webroot, Etc, Antivirus alerts to the Atera app. If a device is infect, we need to know about it.
8 votes -
Different email display name for all Alerts
My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email
1 vote -
Availability Monitoring email alert Reboot timestamp
Add the reboot timestamp to the Availability Monitoring email alert so it can be easily determined if cause was indeed a reboot event.
1 vote -
iOS APP Filter for allerts just like the website
iOS APP Filter for alerts just like the website.
I want to view only critical ones without enabling the notifications and selecting critical.
it is not doable with current app feature.
Thank You,
SG1 vote -
Network Monitoring
I'm currently trialing Atera, and loving the platform so far - the only thing I'd suggest with network/monitoring and alerts is having the option to select numerous agents as the network monitor - for example with SNMP or generic, reason for this is, if your monitoring agent is offline; I've noticed with generic it doesn't show that your devices that are being monitored by the agent as offline. Perhaps have a round-robin method of monitoring, thus if a monitoring agent is offline but another is online it'll still monitor your network devices - but also, with that being said if…
1 vote -
External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm, not just some.
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"
1 vote -
"For X Days" Alert Threshold Option
Allow the option to set a period of time to NOT send alerts. For example, "If device has out-of-date patches for more than 3 days, Alert".
This is an option for hardware thresholds (CPU temp above 60C for 15 minutes). Our reports throw a lot of red flags for items that are scheduled daily or every 3 days. I want the reports/alerts to trigger if there has been a persistent issue, not if there happens to be an issue at the time of reporting.
2 votes -
threshold disk
Is it possible to have a threshold regarding free space on a disk? If I set a percentage, it is very different if I have a 2TB disk, compared to a 300GB disk. It would be great to have a threshold that creates an alert if I exceed XX GB Free
1 vote -
Network Bandwidth Threshold
The current Network Bandwidth threshold provides little value.
It would be better if there was a Network Interface (Utilization) Alert. Knowing if a device is downloading or uploading large amounts of data could be a red flag and worth investigating.
Create a customize alert for monitoring the Network Interface on a device to trigger an alert based on the total amount of data being sent (upload) or received (download) during a specific duration of time.
3 votes -
Alerts for new software installation
I would like to have a feature, wherein if any users install software without informing IT support, alert is generated and send to admin.
This is required since we observed some software's like Adobe can be installed even without administrator rights.
14 votes -
Userfriendly Names for all kinds of Alerts
we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…
2 votes -
Alert escalations
I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets
1 vote -
Total offline devices per customer
a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
set as your notification threshold.1 vote -
set a script-based check run interval
Be able to set the 'run interval' of a script-based check. We are running into issues battery life on laptops and hitting api limits
1 vote
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