56 results found
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The ability to allow end customers to see their devices and alerts in addition to tickets
In addition to a customer portal to view tickets, a non-technician licence which would allow end customers to see their devices and alerts as well
5 votes -
non technical staff
Need the ability to have non-technical staff in Atera's Admin section for billing and account (customer) setup. These back-office people have zero need nor should they have access to RMM capabilities.
18 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Ability for techs that don't have Admin privileges to add SNMP
Ability for techs that don't have Admin privileges to add SNMP devices.
9 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Permission Levels
Provide more permission to users.
Give permission to assign to folders to not just admin, permission to create IT automation too.9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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A no-technician-license access for a personal assistant to create or re-assign tickets
A username and password for a PA with no access to reports, devices or alerts.
All that should be available is the tickets section - create tickets on behalf of customers when the PA picks up the phone, ability to re-assign tickets from one engineer to another.10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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6 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Automatic admin credentials generated for servers that cycle say every 10 minutes
Automatic admin credentials generated for servers that cycle say every 10 minutes.
I know we have this in Connect wise continuum at my current day job.
When we go to sign in to a server we generate a new unique password every time. This password refreshes every 10 minutes or so. This would be helpful for security purposes.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Uploaded or contributed scripts need to be verified
Uploaded scripts need to be verified safe before general release to confirm they are not opening doors to hackers or compromising systems in any way..
3 votes -
Allow technician to pick from others within the same role for ticket assignment.
Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.
1 vote -
2 votes
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oauth/oidc support for admin/tech and also customer portal
Add support for oauth/oidc so that it's possible to setup against azure ad for an example. Then neither admin/tech or customers would need to hazzle with yet another password.
2 votes -
Hide certain contracts from tickets
Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.
We use some flat-fee contracts to bill the customer for example a server per month.,
2 votes -
remove reasign option for technicians
Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign
2 votes
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