Allow technician to pick from others within the same role for ticket assignment.
Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.
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Tom Rudolph
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Tom Rudolph commented
Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.