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  1. Allow technician to pick from others within the same role for ticket assignment.

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Tom Rudolph shared this idea  · 
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    Tom Rudolph commented  · 

    Rather than requiring "global" ticket access. It would be helpful if the system would allow the assigned technician to reassign the ticket to another tech within the same role/group. Or allow a ticket to be auto-assigned/round-robin to members within a role/group.