328 results found

1. I have a third party security product that sends an email alert.

   I have third party security devices that send an email alert.
   I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
   An alternative would be to add an Alert Trigger to the the Atera API.

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2. lexware financial office pro integration

   We would like to have a lexware financial office pro integration

   1 vote

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3. FreshService IT

   FreshService IT - to have IT service management where you can just pull in all the info. Would be great to have that integration.

   3 votes

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4. Microsoft Booking integration

   It would be nice if Atera ticketing would sync with Microsoft Booking.

   https://www.microsoft.com/en-us/microsoft-365/business/scheduling-and-booking-app

   9 votes

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5. Narmada Integration

   Narmada Integration

   3 votes

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6. Lifecycle Insights Integration

   Lifecycle Insights Integration

   2 votes

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7. Atera to save Webroot Key

   • When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
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8. Integration to Add Contacts from Atera to 365 Tenant

   Integration to Add Contacts from Atera to 365 Tenant

   4 votes

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9. 3rd Party Integration and Not Add-ons

   Integrations and not Add-ons = ability to connect your Acronis Account or Sentinel 1 but still have your own license and not pay through Atera

   18 votes

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10. Chocolatey GUI with Checkboxes

    A GUI with checkboxes instead of needing to search for software would be a better idea than how it is currently being done.

    10 votes

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11. WhatsApp Integration

    WhatsApp Integration - from Whatsapp, it would open tickets in Atera with convo

    21 votes

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12. MYOB Accounting integrations

    Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.

    2 votes

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13. Add-on section isn't useful for day to day use

    The Add-Ons Menu provides no useful information or dashboard, it can be moved elsewhere and accomplish the same task without being in the way of other more important features.

    1 vote

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14. Use single browser tab for Screenconnect sessions.

    Use single/existing browser tab when launching Screenconnect remote session. Currently a new browser tab is created each time "Connect" is clicked.

    8 votes

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15. sentinalone

    SentinalOne integration (With MSP Portal)

    3 votes

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16. Zomentum intergration

    We are currently using Zomentum as a CRM but would love for it to connect to Atera. Zomentum connects to Connectwise & Autotask

    1 vote

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17. 3cx integration

    Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.

    195 votes

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18. Service Dates for Invoices Exported to QuickBooks Online

    When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the date for all invoices exported to QBO to reflect the first date of the billing period instead of the date the invoice was generated and exported - it shouldn't be this way.

    Please make it so the service dates are the first day of the billing period.

    When I generate an invoice in Atera and export it to QuickBooks Online, the Service Date column lists the date the invoice was generated and exported. This is a problem for me because I bill at the end of the month. For services rendered to a client in July, I'll generate and export that invoice in the first few days of August, and on the exported invoice all of the service dates are for August even though the invoice is for services rendered in July. This is unnecessarily confusing to my clients. Right now I have to manually change the… more

    5 votes

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19. Use QuickBooks for Service Definitions

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and I have to manually edit each line item to restore the custom service descriptions. Please have Atera use the QBO service descriptions for invoices that are exported to QBO.

    I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and… more

    3 votes

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20. ISL Online

    Hello,

    We use ISL Online for remote support, maybe to intergrate this also?

    Guy

    1 vote

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