191 results found
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Wake on Lan Automation
Wake on Lan for Updates via Automate
7 votes -
Add Software Inventory via API
These link generates a list of installed Software.
https://app.atera.com/new/reports/template/software-inventory
It is possible to get these list per API38 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Add second 2FA method
Is that possible to have the choice for add a second 2FA method, like number phone for sms or a secon 2FA application ?
11 votes -
saml
Allow for SAML2.0 connections to OneLogin.
4 votes -
2fa access list IP address options
Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.
3 votes -
2FA
I will have the ability to chose if I use the 2FA or not!
7 votes -
2 votes
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Have the Custom Fields set in Alphabetical Order
Have the Custom Field set in Alphabetical Order
2 votes -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
12 votes -
Central assignment of policies
unfortunately you can only apply a policy to a folder in the customer area. I would like the option to assign the customer folder directly from the policy. Or better, that you can assign a policy via a filter rule (e.g. all windows workstations).
1 vote -
Scripts, on a case by case basis
When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.
Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.
Or change the overlay window so I…
3 votes -
Customer Alerts
Would love to add an alert or pop-up in a customer profile so when our techs try and create a ticket or perform work for a client, they are aware that the client is on service hold.
4 votes -
Add PDF attachment to Expenses in Tickets
Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.
3 votes -
Monitor third part service state
It could be great if we can monitor third part service state (i.e. Backup software solution or Antivirus solution.. )
Now, service state monitoring is regarding only to Microsoft Windows services.6 votes -
Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
Admin account without licence, licensing only for management.....
It is really annoying that there is no granularity in permissions.
I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies127 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Rounding to the tenth of an hour
I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.
3 votes -
Delete Technicians
We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.
68 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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multiple send from adresses
Hi, Some customers would like to have there own internal email address for support purposes, now we could forward this our auto-generated email adres but it would be superb if we are able to respond with this email adres, so our servicedesk is fully intergrated in the customers environment
4 votes
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