Delete Technicians
We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
-
Michael Jimenez commented
I understand there are reasons why the account may not be able to be completely removed from the system. Maintaining a historical record of who solved a problem is important.
Perhaps we could just get a separate tab for "Deleted Techs" that keeps the active techs page clean and let's us validate that the tech no longer can access the system, but allows the historical record to remain active?
"Disabled" can still be used to temporarily lock a tech out, but we should be able to designate that the tech is no longer with our company and have a bucket for that.
-
Mehran Ajaz commented
Is there an update on this?
-
peter groman commented
You would have to incorporate a "transfer tickets to..." option or else all the techs tickets would be orphaned. And either way you now have no true history of who did what on that ticket.
-
Isabel Deufel commented
I want to be able to completely delete technicians from the Atera console. The disable function is not enough.