Add ability to remove technicians
Would it be possible to add the ability to remove disabled technicians.
Michael Wilson
shared this idea
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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alexf alexf
commented
We still can't remove Techs? Someone left and we don't need to see them in the list any more (they are disabled though).
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Michael Jimenez
commented
I understand there are reasons why the account may not be able to be completely removed from the system. Maintaining a historical record of who solved a problem is important.
Perhaps we could just get a separate tab for "Deleted Techs" that keeps the active techs page clean and let's us validate that the tech no longer can access the system, but allows the historical record to remain active?
"Disabled" can still be used to temporarily lock a tech out, but we should be able to designate that the tech is no longer with our company and have a bucket for that.
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Mehran Ajaz
commented
Is there an update on this?
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Andy De Vreese
commented
Ability to fully remove a technician, not just disable the account, to keep the user list neat and tidy.
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peter groman
commented
You would have to incorporate a "transfer tickets to..." option or else all the techs tickets would be orphaned. And either way you now have no true history of who did what on that ticket.
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AdminIsabel Deufel
(Admin, Atera)
commented
I want to be able to completely delete technicians from the Atera console. The disable function is not enough.
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Jogchum van Bochove
commented
We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.