Settings and activity

17 results found

1. Link tickets to devices for hardware issue history

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   peter groman commented  ·  Jun 13, 2022  ·  Edit…  ·  Delete…

   Without this feature, I will not use the "integrated" ticketing system (it is included not integrated), no point since there are so many better non-integrated systems available.

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   peter groman shared this idea  ·  Jun 13, 2022

2. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 13, 2022

3. Parent & Child ticket relations

   65 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 13, 2022

4. creation of tickets for devices/activities not associated to a contact

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 13, 2022

5. Link Tickets

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 13, 2022

6. My Script backups

   20 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 9, 2022

7. Report about the quantity of the agents installed.

   10 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 9, 2022

8. Fil d'ariane / breadcrumb

   4 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   peter groman supported this idea  ·  Jun 9, 2022

9. Add ability to remove technicians

   127 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   peter groman commented  ·  Jun 9, 2022  ·  Edit…  ·  Delete…

   You would have to incorporate a "transfer tickets to..." option or else all the techs tickets would be orphaned. And either way you now have no true history of who did what on that ticket.

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10. Resend portal Email

    24 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022

11. Password access in the portal

    43 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022

12. Closed and Resolved Ticket on the Customer Portal

    53 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022

13. Adding Notes - Documentation

    97 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    peter groman supported this idea  ·  Jun 9, 2022

14. White label agent name

    162 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022

15. White label mobile app for your customers

    385 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022

16. Option to turn off / hide unwanted/unused features

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    peter groman shared this idea  ·  Jun 9, 2022

17. Option to remove Add-on Tabs

    12 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    peter groman supported this idea  ·  Jun 9, 2022