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185 results found

  1. Atera just updated their branding. The new logo looks great but now my custom white label options are ruined because nothing matching hot pink and I have no way of changing that.

    Please allow us to customize some of the accent colors so we can continue using our custom white label UI.

    409 votes

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  2. Greatly improve search bar engine and search results to provide better experience throught the webapp

    275 votes

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    Planned  ·  13 comments  ·  Admin & Core  ·  Admin →
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  3. Provide password management to our clients which can increase the value we offer — deploy and administer a modern password manager across all your clients.

    Allow central management of SSO, multi-factor authentication (MFA), and password-based authentication across client organizations from a single admin console.

    The biggest piece would be to allow Multi-tenant management that makes it simple to administer the password manager for multiple organizations.

    228 votes

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  4. Option to open an attachment rather than having to download each time.

    132 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Add, set and edit Printers on Clients...

    127 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. It is really annoying that there is no granularity in permissions.
    I should be possible to be admin without licence just to manage the tenant wich is not possible now. Management roles and user end roles aren't separated levels.
    Permissions should permit to create user profiles allowed to do everything except management such as changing licensing or viewing invoices wich concerns management not technicians. Payments method is saved so no control on bills
    IMO Actual user management is lacking this VERY important nuance. Very urgent implementing this otherwise not suited for large/well structured companies

    125 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
    https://app.gong.io/call?id=6764592503070995748

    121 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. It would be nice if the Atera agent could discover and effectively manage hypervisors, as Hyper-V. That it detects the Hyper-V role installed, Virtual Machines running on each host, and show the statistics and status of all the VMs in almost real-time in the web console. Also, to be able to see the overall resource utilization like RAM, CPU, Disk, from the host side, so that we can confirm our virtualization host is going OK. Also later the ability to monitor and manage Hyper-V Clusters.

    116 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. We would like to be able to DELETE Technicians from the Technicians list. Not just Disabling them.

    68 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

    67 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Are you using the Atera Activity Log feature? Would you like us to record any other activities here? Share your auditability and compliance needs

    67 votes

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  12. Would it be possible to add the ability to remove disabled technicians.

    66 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Additional information on why a script failed

    63 votes

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  14. Search bar should be able to search agent by custome field value.
    By example, we have a "Username" field, and it would be great if we are able to search this information quickly.

    49 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. often need to reset and or lock/unlock AD user account.
    A module to connecto to AD would make it so practical.

    Disable account
    Reset Password
    enable expiration
    require password change
    Member

    47 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Make Regedit screen larger. When going deep into Regedit, you can no longer see or read the columns you are working on, the window is not adjustable either. Please make the screen larger or scalable, or even add a scroll bar would help.

    45 votes

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  17. We have a few emails addresses setup that we would like to use to send emails from for different emails from Atera.

    So for email alerts we use a specific email address, for Helpdesk tickets we use another email address, For reports another email address.

    We would like to be able to setup each email type to be sent with a specific email account not all use the same email address.

    43 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. These link generates a list of installed Software.
    https://app.atera.com/new/reports/template/software-inventory
    It is possible to get these list per API

    37 votes

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  19. I saw in latest release that users can now have device control as well as monage scripts and patches etc without admin permissions but admin permissions are still required to edit knowledgebase.
    I would suggest a toggle to allow / disallow access to:
    Custom Fields
    Ticket Automation Rules
    Software Bundles
    Thresholds
    SNMP Templates
    Email Templates
    Knowledgebase

    This will make it easier to delegate hman resources to roles without needing to give full admin permissions to edit / create a KB Article.
    Thanks.
    Mark.

    37 votes

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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

  20. Currently the restrict to specific IP addressing is set to a single IP address.

    If the IP address restriction allowed subnet masks, then it would be easier to add our ISP's to the list - so when we are roaming we could still access Atera without a VPN.
    For example, instead of just the IP address: 1.2.3.4 allow the subnet 1.2.0.0/16

    37 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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