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241 results found

  1. Being able to receive a text on our cell phones when a customer, mostly commercial customers, go down or there are critical errors would be crucial and very beneficial. This would be a much appreciated feature.

    2 votes

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  2. We want to be able to offer Automated Consumable Orders for our customers via Atera. We are monitoring their printers via SNMP. When the printers reach "Low Toner" status we want Atera to automatically create a ticket and email the supplier to order that client some toner and then close the ticket.

    At the moment we can make this work, however there is one big problem. It will automatically create a ticket for ALL "Warning" or "Critical" status. Maybe this could be fixed with a new alert status called "Consumable"?

    1 vote

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  3. When doing maintenance of whatever on multiple machines, it would be very handy to pause the alerts on all those machines in one time. Now you can only do it per machine.
    There is already a multiple select for machines when you're looking at the machines of a customer, so adding a button to pause alerts shouldn't be that difficult I hope.

    5 votes

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  4. Alerts - Differentiation between different NIC types
    It makes no sense to configure a network bandwith alert for e.g. 90Mb/s if there are also 10Gb-NICs on the same server.
    We have lots of Hyper-V hosts, which typically use 1Gb-NICs for client communication and 10Gb-NICs for storage communication. With the above threshold setting we have lots of false poisitives troughout the day. Therefore it would be rather important to differentiate between different NIC speed classes

    2 votes

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  5. I have an alert setup that lets me know that there has been a certain amount of failed logins on a server, the thing is, it doesn't tell me where that failed attempt is coming from. A feature would be nice where we're alerted if it's an external attack or someone simply puts in the password wrong multiple times.

    6 votes

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  6. I couldn't find any information on the Network Bandwidth monitor and ended up thinking it worked intuitively, when in reality it doesn't.

    Atera's Network Bandwidth monitor is actually monitoring the total bytes sent and received on an interface. A better name for this monitor would be "Network Utilization" as that describes what is being measured, or better yet "Network Interface Utilization" because Atera isn't monitoring the entire network saturation, only the interface utilization on an endpoint.

    I do think there's still a place for bandwidth monitoring though. I'd like to monitor for low bandwidth connections so I can be better…

    4 votes

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  7. Stop sending the same alert for the same device multiple times.
    When receiving Disk Usage/CPU/Memory/Temperature alerts, these are creating new tickets going to different techs and sending multiple emails to customers about the same thing which is spammy. Would be good to stop receiving the same alert multiple times until it is fixed.

    11 votes

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  8. Some CPU can work at much higher temperatures than others and therefore it would be great to have High CPU alerts that changes according to what type of CPU are in the endpoint. For example, I believe that the max CPU temp for Intel Core i5-4670K is around 72°C but for a Intel Core i5-7600K it's 100°C. I would like the alert for high CPU temp to not trigger if a i5-7600K runs at 85C but would like for it to be triggered for a i5-4670K if it runs at 80C... Thanks

    10 votes

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  9. It would be helpful to be able to trigger an alert if a device hasn't checked in for a period of time.

    E.g., if a laptop has been offline form more that 10 days it may be worth triggering and alert to make sure the agent is installed and functioning correctly. Currently this requires a manual check.

    3 votes

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  10. The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…

    2 votes

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  11. Hello,

    Currently there are operating systems that are out of support (for example Windows 7), but many customers still keep this OS and when new devices are added we often don't see that they have these old OS.

    It would be nice to have an alert which warns that they have this old OS.

    Thank you!

    3 votes

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  12. Ability to create my own threshold alerts without the categories

    3 votes

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  13. Offline agent Alert: When a machine goes offline, rebooted or something, we get a lot of tickets going offline. We get a 3 dozen tickets and even though they might not be. would be nice to choose the interval of how long a device is offline before sending alerts.

    4 votes

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  14. Now you can only choose if you want sound alerts on/off for both warnings and critical alerts. I would like to see this option to be individual so you can turn off warnings but turn on critical alerts sound warning.

    Or add custom sounds so you can set up a silent sound for a warning.

    3 votes

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  15. Ability to create and send custom email/text alerts to customer/contacts

    3 votes

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  16. The internal ticket notes system isn’t really a messaging system as it doesn’t alert the tech of an update. It would be great if Atera would send an email to the tech within this feature.

    22 votes

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  17. Suppress alerts during a schedule. I.e. admins can match suppressed alerts schedule to certain tasks e.g. backups (when resources utilisation is often peaked and causes many alerts).

    14 votes

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  18. Alert view: online device status

    1 vote

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  19. I monitor processes that only load once the user logs in.
    The Atera agent activates on startup before login so I get false alerts whenever they turn the PC on or shut it down.
    Could you add a time delay or a setting that only activates the threshold after login and deactivates on shutdown

    9 votes

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  20. Allow alerts that occur at the same time to be split up and not bundled in one email.

    3 votes

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