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266 results found

  1. It would be helpful to be able to multi-select alerts and run a script against the associated agents.

    3 votes

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  2. Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.

    Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.

    6 votes

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  3. Is it possible to have a threshold regarding free space on a disk? If I set a percentage, it is very different if I have a 2TB disk, compared to a 300GB disk. It would be great to have a threshold that creates an alert if I exceed XX GB Free

    1 vote

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  4. When a device goes offline I can set a notification while I can't receive anything when it comes back online.
    This would be very useful on servers.

    107 votes

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  5. The ability to monitor file shares.
    Maybe by selecting a monitor agent,
    and giving a network path.

    2 votes

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  6. I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets

    1 vote

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  7. a way to have the system email or notify if lets say X percent of the devices are offline? X being what ever percent you
    set as your notification threshold.

    1 vote

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  8. Notification in atera backend (and via email) about pending device (especially server) reboot after patch installation

    3 votes

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  9. It would be very useful if the same alerts were grouped, for example: if I get an alert from a client 5 times an hour that the ssl certificate is about to expire, this alert should not be created again and again but only once with a counter that counts up the messages.

    5 votes

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  10. 374 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
    Upon receiving these emails, one could specifically investigate why the device is offline.

    2 votes

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  12. The new script-based threshold item is a really great addition, but it highlights an important component missing from Atera - inheritance.

    When applying thresholds to endpoints, it's necessary to have thresholds inherit monitors from upstream thresholds. Right now in Atera, only one threshold can be applied to any endpoint at a time. What we need are thresholds that can build upon each other and overwrite values based on where the value changes.

    For instance, I'd like to configure a top level (default) threshold to apply to everyone, but then get more specific with thresholds at a customer, and even more…

    9 votes

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  13. Ignore disk smaller than x GB to ignore recovery or USB license keys.

    3 votes

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  14. Hi, I have a script that runs in a threshold profile to report if any PC has had an uptime of more than 7 days. This comes back in alerts. I want to be able to alert the user through the agent that their PC has been up for more than 7 days and to restart their PC.

    6 votes

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  15. Would like to be able to send alert profiles to different staff. I have one profile for workstations and one for servers. Would like to have workstation alerts email the helpdesk and server alerts to the server/network admins.

    1 vote

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  16. This would allow users on other screens to see if there are alerts pending.
    Currently we have to periodically click on Alerts to see if there are any.
    Having the count show up will let us know when we need to look at them.

    1 vote

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  17. For computers that have "availability monitoring" enabled, add an option to send those alerts to a different email address than what's listed under the Threshold alerts. This way, we can have separate notification when a computer is offline, rather than mixed up with all of the other threshold alerts.

    3 votes

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  18. Ability to create and send custom email/text alerts to customer/contacts

    6 votes

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  19. Hi,
    It would be nice to be able to route alerts. For example, my company wants alerts to be tickets but we do not want the Resolved alerts to be tickets. So it would be nice if we could route the Critical and Warning alerts to our support email and the Resolved alerts to our general emails.

    1 vote

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  20. In the alarm dashboard, threshold alarms of the event log type are presented in a confusing manner.

    The own designation of the threshold value is not adopted in the overview of the dashboard.

    This already works well with scripts. So it would be good if all alerts could have a custom /userfriendly name.

    1 vote

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