243 results found
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Notify when device is back online
If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.
279 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Reboot Required Indicator - Not Alerting
https://support.atera.com/hc/en-us/articles/4613758024860-Understand-the-Reboot-Required-Indication
Per this link above, There is a feature which was released about reboot required.
However in real practice, We cant get benefit from such.
I propose there should be certain addition in regards to Reboot Required Indicator.
1) Alerting when and which device require a reboot
2) From Device Page, We should be able to Filter out the Reboot Required items
3) Reporting - There should be a dedicated report in regards to thisHope all the community agree to this and together we strive to make Atera a Great Product !
21 votes -
Auto-healing script log
Auto-healing script log.
There is no way of knowing a script has run against an agent or see its output if it was executed as part of an Auto-healing script in a Threshold Profile.
You can see if a Technician runs a script & see its output, just not if it was automatic.
Needs to be logged in the Recent Processes so a timeline of actions can be viewed & also in the Audit Log for audit purposes.
17 votes -
Network Monitoring
I'm currently trialing Atera, and loving the platform so far - the only thing I'd suggest with network/monitoring and alerts is having the option to select numerous agents as the network monitor - for example with SNMP or generic, reason for this is, if your monitoring agent is offline; I've noticed with generic it doesn't show that your devices that are being monitored by the agent as offline. Perhaps have a round-robin method of monitoring, thus if a monitoring agent is offline but another is online it'll still monitor your network devices - but also, with that being said if…
1 vote -
Userfriendly Names for all kinds of Alerts
we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…
2 votes -
Logon/Logoff Audit - Too many alerts
I set up the successful logon alert and immediately was being bombarded by alerts of SYSTEM accounts. Can we tune this to where we can specify of it's something like an Interactive login instead? Reason - We manage some servers where a corporation has access as well and we would like an audit of what actual USER is logging into the system, not when the SYSTEM or a remote file is being accessed. Why does no one implement this from the start?
15 votes -
Notifications via pushover
Notifications via pushover NEEDS to be an option. The Atera phone app is not reliable and doesn;t keep going off when there is a notification. Plus it keeps needing to be logged into for the ability to see the alerts but most of the time they still don't show up after logging back into the app.
Give the ability to send notifications to Pushover so Atera RMM would detect that a node is offline that we want monitored and push the notification as a urgent notification to Pushover. The Pushover app then will keep alerting on your device until you…
1 vote -
External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
Sound Alerts
I think a nice optional feature would be to have optional sound alerts that a ticket has been created. As an IT professional I am not always looking at my dashboard and occasionally am delayed in responding to tickets due to the fact that I am not alerted like the other sound alerts.
7 votes -
Change Email Alert Template so problem is stated in the subject
We would like to change the Email Alerts so that the issue or the problem is stated within the subject line rather than the body of the email.
3 votes -
Asset Management
It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.
For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.
2 votes -
Run scripts from the Alerts page
It would be helpful to be able to multi-select alerts and run a script against the associated agents.
3 votes -
Widget for Disk Capacity
We would like a widget in the dashboard for disk capacity alerts. as this is one of the biggest reasons why we took Atera. Unfortunately we cant monitor this properly now.
2 votes -
threshold disk
Is it possible to have a threshold regarding free space on a disk? If I set a percentage, it is very different if I have a 2TB disk, compared to a 300GB disk. It would be great to have a threshold that creates an alert if I exceed XX GB Free
1 vote -
New internal note alert
Alert by email the technician that a new internal note is added to his ticket.
14 votes -
disk activity alert time setting
We have been seeing some computers recently hit 100% disk activity and stay that way for several minutes. Occasional spikes may not be a problem, but when a computer hits 100% disk activity and stay that way for a while, we want to be alerted.
The current settings do have the percentage, but having a time frame like the other alerts would make this trigger actually usable. As it is, we had to turn it off because too many little spikes were triggering alerts that we have to manually remove. Being able to set the threshold to something like disk…
3 votes -
Alert if working someone elses ticket
Alert if you grab a ticket that someone else has already grabbed, alert before you save any comments if the ticket is in someone else's name, alert before you change the status of a ticket that belongs to someone else, etc.
Basically, this will just let you know that someone else got to it faster since it is not real-time and you are not both working the same ticket.
5 votes -
Different Thresholds for Different Disk Drives
I have two or more drives to monitor and I am only allowed to monitor all or none with the same threshold. I wish to monitor two drives differently. One set to 90% and one set to 4GB for critical.
10 votes -
The ability to monitor file shares
The ability to monitor file shares.
Maybe by selecting a monitor agent,
and giving a network path.2 votes -
Alert escalations
I would like an option that if it wasn't resolved after so much time to email another address (escalation@domain.com). I know I can do this with tickets with a beta feature, but I don't normally use tickets
1 vote
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