Settings and activity

18 results found

1. Enhanced White Label Branding

   89 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

2. Allow More White Label Options

   439 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

3. Documentation Management

   1,262 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

4. Improve adding Manual Time Entries

   227 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

5. Project Ticket

   248 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

6. Ticket Checklist

   321 votes

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   23 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Thomas Valois supported this idea  ·  Feb 8, 2024

7. Edit Ticket Notes

   299 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

8. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

9. HTML Editor for email signature

   9 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

10. Desktop notifications

    100 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

11. Customize Satisfaction survey

    66 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

12. Password protect the Atera agent from end-user uninstalls

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    1,648 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Thomas Valois commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    Amen to needing a password protection feature!!

    I've had a few users uninstall the software now because they didn't like the company policies being rolled out.

    Unfortunately, most users there need admin rights for the software they run so it's hard to enforce this other than company policy!

    Save Submitting...
    Thomas Valois supported this idea  ·  Feb 8, 2024

13. Helpdesk agent install automatically when Atera agent gets installed

    46 votes

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    4 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

14. Beyond Identity

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Jan 30, 2024

15. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

16. Live screenshot of device to see user activity

    440 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Thomas Valois supported this idea  ·  Dec 1, 2023

17. Alert when agent uninstalled

    1,498 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

18. Free Dashboard Account

    967 votes

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    32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023