Settings and activity

21 results found

1. Enhanced White Label Branding

   85 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Thomas Valois supported this idea  ·  February 28, 2024

2. Allow More White Label Options

   418 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  February 28, 2024

3. Documentation Management

   1,196 votes

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   Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  February 28, 2024

4. "Warning" when resolving a ticket without adding time entry

   129 votes

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   10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Thomas Valois supported this idea  ·  February 08, 2024

5. Project Ticket

   206 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Thomas Valois supported this idea  ·  February 08, 2024

6. Ticket Checklist

   258 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Thomas Valois supported this idea  ·  February 08, 2024

7. Edit Ticket Notes

   225 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Thomas Valois supported this idea  ·  February 08, 2024

8. Print a Ticket

   106 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Thomas Valois supported this idea  ·  February 08, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   92 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  February 08, 2024

10. HTML Editor for email signature

    8 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  February 08, 2024

11. Desktop notifications

    92 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  February 08, 2024

12. Can I design the survey myself?

    19 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  February 08, 2024

13. public IP

    15 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  February 08, 2024

14. Password protect the Atera agent from end-user uninstalls

    1,536 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    An error occurred while saving the comment
    Thomas Valois commented  ·  February 08, 2024  ·  Edit…  ·  Delete…

    Amen to needing a password protection feature!!

    I've had a few users uninstall the software now because they didn't like the company policies being rolled out.

    Unfortunately, most users there need admin rights for the software they run so it's hard to enforce this other than company policy!

    Save Submitting...
    Thomas Valois supported this idea  ·  February 08, 2024

15. Helpdesk agent install automatically when Atera agent gets installed

    24 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  February 08, 2024

16. Beyond Identity

    9 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  January 30, 2024

17. Allow for customization of columns on ticketing screen

    152 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  December 01, 2023

18. Live screenshot of device to see user activity

    257 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Thomas Valois supported this idea  ·  December 01, 2023

19. Add last reboot time as threshold

    606 votes

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    7 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Thomas Valois supported this idea  ·  December 01, 2023

20. alert when agent uninstalled

    1,303 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Thomas Valois supported this idea  ·  December 01, 2023