Settings and activity

19 results found

1. Enhanced White Label Branding

   89 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

2. Allow More White Label Options

   438 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

3. Documentation Management

   1,256 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

4. Improve adding Manual Time Entries

   217 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

5. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

6. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Thomas Valois supported this idea  ·  Feb 8, 2024

7. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

8. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

10. HTML Editor for email signature

    9 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

11. Desktop notifications

    99 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

12. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

13. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    An error occurred while saving the comment
    Thomas Valois commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    Amen to needing a password protection feature!!

    I've had a few users uninstall the software now because they didn't like the company policies being rolled out.

    Unfortunately, most users there need admin rights for the software they run so it's hard to enforce this other than company policy!

    Save Submitting...
    Thomas Valois supported this idea  ·  Feb 8, 2024

14. Helpdesk agent install automatically when Atera agent gets installed

    44 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

15. Beyond Identity

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Jan 30, 2024

16. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

17. Live screenshot of device to see user activity

    431 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Thomas Valois supported this idea  ·  Dec 1, 2023

18. Alert when agent uninstalled

    1,489 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

19. Free Dashboard Account

    953 votes

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    30 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023