Settings and activity

20 results found

1. Enhanced White Label Branding

   88 votes

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   4 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

2. Allow More White Label Options

   436 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

3. Documentation Management

   1,250 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 28, 2024

4. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

5. Project Ticket

   240 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

6. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

7. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

8. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Thomas Valois supported this idea  ·  Feb 8, 2024

10. HTML Editor for email signature

    9 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

11. Desktop notifications

    97 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

12. Customize Satisfaction survey

    64 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

13. public IP

    24 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

14. Password protect the Atera agent from end-user uninstalls

    1,607 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    An error occurred while saving the comment
    Thomas Valois commented  ·  Feb 8, 2024  ·  Edit…  ·  Delete…

    Amen to needing a password protection feature!!

    I've had a few users uninstall the software now because they didn't like the company policies being rolled out.

    Unfortunately, most users there need admin rights for the software they run so it's hard to enforce this other than company policy!

    Save Submitting...
    Thomas Valois supported this idea  ·  Feb 8, 2024

15. Helpdesk agent install automatically when Atera agent gets installed

    41 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Feb 8, 2024

16. Beyond Identity

    11 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Jan 30, 2024

17. Allow for customization of columns on ticketing screen

    337 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

18. Live screenshot of device to see user activity

    414 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

19. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023

20. Free Dashboard Account

    920 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Thomas Valois supported this idea  ·  Dec 1, 2023