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22 results found

  1. non tech role

    30 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  2. Remove Admin from Auto assignment to ticket

    20 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  3. non technical staff

    18 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  4. Schedule existing tickets

    167 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  5. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  6. Disable USB ports from using USB Drives to help on the Insider Threat.

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  7. Agent for Linux- NAS System (preferenz Synology-System)

    19 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  8. Remote Support from Linux

    143 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  9. The ability to Remove or Edit the default Ticket fields

    47 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  10. Ticket can be reopened by technician but not by customer

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi shared this idea  · 

  11. Alert solved when you close the relative ticket

    4 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Davide Tettamanzi shared this idea  · 

  12. Automatically close tickets upon resolved alerts

    71 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  13. Auto resolve eventlog alerts

    44 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  14. Software inventory report

    36 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  15. Custom Fields per client

    45 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  16. Veeam Backup Integration

    405 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Davide Tettamanzi supported this idea  · 

  17. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  18. RAID Monitoring for servers

    373 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 

  19. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Davide Tettamanzi supported this idea  · 

  20. Merge Agents

    158 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Davide Tettamanzi supported this idea  · 
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