Settings and activity

37 results found

1. Edit Ticket Notes

   252 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

2. Internal/External note location

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

3. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

4. Dark Mode

   1,918 votes

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   120 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

5. Custom popup when opening a ticket

   3 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

6. Notify when device is back online

   384 votes

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   14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 3, 2023

7. Improve adding Manual Time Entries

   225 votes

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   59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

   Ticket timer not useful for us. I would like Atera to prompt tech to create a Time Entry in order to Close or Resolve a ticket to ensure that each ticket has time recorded against it.

   Save Submitting...
   Steven Chiang supported this idea  ·  Dec 22, 2021

8. RAID Monitoring for servers

   381 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Dec 22, 2021

9. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   813 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Dec 22, 2021

10. Powershell & CMD.exe Launch Options

    75 votes

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    9 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

11. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

12. Uninstall software installed by Chocolatey

    236 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

13. billing

    3 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

14. Search bar enhancements

    301 votes

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    18 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal. We're honing the search engine (backend).

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

    Steven Chiang supported this idea  ·  Sep 12, 2023

15. Revamped Helpdesk Agent

    345 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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16. Office 365 Integration

    1,590 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Sophos Integration

    667 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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