Settings and activity

41 results found

1. Email technician when they have been @ tagged on an internal note of a ticket

   327 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

2. - Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

3. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

4. Internal/External note location

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

5. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

6. Dark Mode

   1,893 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

7. Custom popup when opening a ticket

   3 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 7, 2023

8. Notify when device is back online

   310 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 3, 2023

9. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 3, 2023

10. "Warning" when resolving a ticket without adding time entry

    137 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Steven Chiang commented  ·  Dec 22, 2021  ·  Edit…  ·  Delete…

    Ticket timer not useful for us. I would like Atera to prompt tech to create a Time Entry in order to Close or Resolve a ticket to ensure that each ticket has time recorded against it.

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    Steven Chiang supported this idea  ·  Dec 22, 2021

11. RAID Monitoring for servers

    378 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

12. Warranty Information Collection

    521 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

13. Powershell & CMD.exe Launch Options

    75 votes

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    9 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

14. PDF Preview Window

    163 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Steven Chiang supported this idea  ·  Dec 22, 2021

15. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

16. Uninstall software installed by Chocolatey

    235 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

17. billing

    3 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Dec 22, 2021

18. Search bar enhancements

    295 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 12, 2023

19. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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20. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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