211 results found
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Atera agent install window
The new agent install wizard window is rather large and when running split windows, even in 1080 resuoution, the "next" and "back" buttons are offscreen. It's just a minor annoyance, but would save a lot of time in the long run if the window was more compact.
1 vote -
1 vote
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Make url clickable from script based custom field
So i basically have PowerShell script that outputs a device specific url.
This works so far but there is a catch. The ouput of the script gets interpreted as plain text (obviously). But when i copy the same text in the "normal" custom field with type text the link does get recognized as one and is clickable (you can see how in the added picture).
-> So you don't have to copy paste the link manuallyMy usecase for this would be to automatically generate a Link to a device vendors support site via the serial number.
So I fetch…1 vote -
New UI Customer View - Favorites Needs to be its own section
In order to get to favorites you have to create a filter and choose favorites, in the old you UI you just clicked the favorites tab. So the new UI creates more work to get to favorites, which favorites is used CONSTANTLY by or organization.
28 votes -
Search within ticket content
Currently, the search bar seems to only take into account elements such as the ticket title or ID. This significantly limits the ability to efficiently locate tickets, especially when the keywords being searched are only present in the description or comments of the ticket.
It would be extremely helpful if the global search also allowed for searching the full content of tickets, including:
The initial description,
The responses/comments added by technicians or users,
Custom fields.
Such an improvement would greatly facilitate the management and tracking of tickets, particularly when dealing with a high volume of requests.
2 votes -
turn off AI
Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.
20 votes -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
3 votes -
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?
6 votes -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
2 votes -
Live tracking of running scripts
It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.
7 votes -
Better Application and Patch Management Based on Mitre Attack Framework
Patch Management and Application Updates Based on the MITRE Attack Framework
https://attack.mitre.org/mitigations/M1051/
Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated
5 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
7 votes -
Improved Filtering and Sorting Options in Main User View
Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?
Currently, they only have a list that is very difficult to sort/filter properly.
Similarly, the ability to sort by creation date and other criteria is very limited.
2 votes -
file transfer
Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.
26 votes -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
AI and Help Buttons are in the way
Can we talk about how the AI and help buttons in the bottom right of the screen are always in the way ? I always seem to need to click the one element on the page that is at the bottom and covered by the buttons.
Can we please get some additional padding added to all of the pages so that those buttons wont cover anything up.
45 votes -
Task manager
Can you please bring back sorting through processes in task manager?
11 votes -
Updates to Ticket Tabs
The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:
-Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.
-Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…
3 votes -
Ability to Mark as resolution after saving the note
When entering an internal note, we currently have the option to 'Mark as Resolution.' It would be beneficial to also have the ability to mark notes as resolutions after saving them.
Often, we require the end user to confirm the success of a fix or patch to the ticket. It would be helpful to save notes detailing the fix or patch and then designate the note as resolution once confirmed by the user
6 votes -
Ability to save View with no header, variable # of output rows
I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.
2 votes
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